FlightIssues

My wife and I were traveling from Portland to Hawaii with a connection in Seattle. We had booked and paid for first class seats nearly five months in advance and had already completed the first segment of the trip in first class. While waiting at the gate in Seattle for our...

I booked a round-trip international ticket with Saudia Airlines that was originally scheduled to depart from Los Angeles (LAX). I recently received an email stating the flight was rescheduled, but the change actually moved my departure and arrival airport entirely to New York...

I had a frustrating experience with Eurowings (Lufthansa Group) while trying to check in online. The app and website initially wouldn’t let me continue without selecting and paying for a seat, and it looked like there was no option for a free random seat assignment. I called...

I recently traveled in Business Class with Turkish Airlines from Panama City to Istanbul, paying full fare specifically for the lie-flat seat on a long-haul flight. Unfortunately, my assigned seat (1E) was completely non-functional, it wouldn’t recline, adjust, or convert into a...

I am currently dealing with a frustrating situation with United Airlines and would appreciate any advice. My international trip is scheduled for next week. Originally, United had rescheduled my flight with a 45 minute layover in Chicago, which is not realistic for an...

I’m trying to understand a situation involving my girlfriend and would appreciate any advice or similar experiences. She works in Hong Kong under the General Employment Policy and recently traveled back to Vietnam for a wedding. When she tried to return from Da Nang, the airline...

A travel issue involving Southwest Airlines after a family trip to a volleyball tournament in Reno. The passengers originally flew from Burbank with a connection through Las Vegas. When trying to return home, the airline system showed that they never boarded the connecting...

I was flying with Lufthansa from the United States to Rome via Frankfurt Airport when I accidentally left my iPad in a security screening bin. By the time I realized it was missing, I did not have enough time to go back through passport control to retrieve it. I immediately...

On a flight from United Airlines traveling from Houston (IAH) to Las Vegas (LAS), the aircraft was full. A very large passenger seated in the middle seat immediately raised both armrests and stated that it was the only way he could fit. This left the adjacent passenger in an...

I’m scheduled to travel from Vietnam to the United States this summer, and I booked the entire itinerary through Alaska Airlines. Part of the journey is operated by Qatar Airways. One of those flights was recently cancelled, and I was moved to a different flight that now causes...

I’m looking for advice after a frustrating experience at JFK on April 15. I booked two tickets from New York to Copenhagen directly through SAS (117 ticket numbers), with the flight operated by Delta. I even confirmed the booking with SAS the night before, and everything seemed...

My wife, a US citizen with Indefinite Leave to Remain (ILR) in the UK, was unable to board her American Airlines flight because staff couldn’t process her UK eVisa. The issue seems to be that their system requires a visa expiry date, but ILR has no expiry—it’s indefinite. She...

I booked a Basic Economy ticket on United Airlines and selected a specific aisle seat in advance. My printed boarding pass also showed that assigned seat. However, when I boarded the flight, another passenger was already sitting in my seat. We compared boarding passes and...

I recently flew round trip from Montreal to London with British Airways. Before the flight, I paid for an extra checked bag (£65) and selected exit row seats (£95 total, split into two payments). I have receipts and confirmations for all of these charges, including the seat...

I recently had an issue while boarding a Southwest flight and wanted to share the experience. I was traveling on an early morning nonstop flight (7 AM) and, based on the app, the flight did not appear to be full with available overhead bin space. However, when boarding in a...

I booked a round trip from Houston (IAH) to Amman (AMM) via Istanbul (IST), but Turkish Airlines cancelled the IST–AMM segment. They offered to rebook the flight without additional fees. I attempted to select an alternative Royal Jordanian (RJ) flight that appears to be...

During boarding for an American Airlines flight, I was instructed by the gate agent to check my carry-on bag due to limited overhead space. While waiting in line with other passengers to have bags tagged, I informed the agent that I needed to retrieve medication from my bag. I...

I recently flew with Frontier Airlines on a round trip between LGA and ATL and experienced multiple operational and customer service issues throughout both legs of the journey. On the outbound flight, a previous flight was canceled and ours was delayed for several hours....

I was informed at the gate that the TV screen at my seat was not working, and I was unable to be reseated because no other seats in the same class (First Class) were available. Since this was a long-haul flight of about 10 hours, the lack of a functioning entertainment system...