FlightIssues

A travel issue involving Southwest Airlines after a family trip to a volleyball tournament in Reno. The passengers originally flew from Burbank with a connection through Las Vegas. When trying to return home, the airline system showed that they never boarded the connecting...

I was flying with Lufthansa from the United States to Rome via Frankfurt Airport when I accidentally left my iPad in a security screening bin. By the time I realized it was missing, I did not have enough time to go back through passport control to retrieve it. I immediately...

On a flight from United Airlines traveling from Houston (IAH) to Las Vegas (LAS), the aircraft was full. A very large passenger seated in the middle seat immediately raised both armrests and stated that it was the only way he could fit. This left the adjacent passenger in an...

I’m scheduled to travel from Vietnam to the United States this summer, and I booked the entire itinerary through Alaska Airlines. Part of the journey is operated by Qatar Airways. One of those flights was recently cancelled, and I was moved to a different flight that now causes...

I’m looking for advice after a frustrating experience at JFK on April 15. I booked two tickets from New York to Copenhagen directly through SAS (117 ticket numbers), with the flight operated by Delta. I even confirmed the booking with SAS the night before, and everything seemed...

My wife, a US citizen with Indefinite Leave to Remain (ILR) in the UK, was unable to board her American Airlines flight because staff couldn’t process her UK eVisa. The issue seems to be that their system requires a visa expiry date, but ILR has no expiry—it’s indefinite. She...

I booked a Basic Economy ticket on United Airlines and selected a specific aisle seat in advance. My printed boarding pass also showed that assigned seat. However, when I boarded the flight, another passenger was already sitting in my seat. We compared boarding passes and...

I recently flew round trip from Montreal to London with British Airways. Before the flight, I paid for an extra checked bag (£65) and selected exit row seats (£95 total, split into two payments). I have receipts and confirmations for all of these charges, including the seat...

I recently had an issue while boarding a Southwest flight and wanted to share the experience. I was traveling on an early morning nonstop flight (7 AM) and, based on the app, the flight did not appear to be full with available overhead bin space. However, when boarding in a...

I booked a round trip from Houston (IAH) to Amman (AMM) via Istanbul (IST), but Turkish Airlines cancelled the IST–AMM segment. They offered to rebook the flight without additional fees. I attempted to select an alternative Royal Jordanian (RJ) flight that appears to be...

During boarding for an American Airlines flight, I was instructed by the gate agent to check my carry-on bag due to limited overhead space. While waiting in line with other passengers to have bags tagged, I informed the agent that I needed to retrieve medication from my bag. I...

I recently flew with Frontier Airlines on a round trip between LGA and ATL and experienced multiple operational and customer service issues throughout both legs of the journey. On the outbound flight, a previous flight was canceled and ours was delayed for several hours....

I was informed at the gate that the TV screen at my seat was not working, and I was unable to be reseated because no other seats in the same class (First Class) were available. Since this was a long-haul flight of about 10 hours, the lack of a functioning entertainment system...

Sharing a frustrating experience with Qatar Airways. Our flights were cancelled, and when we contacted support, we were told rerouting was no longer an option under any circumstances. The only option given was to rebook through Doha, even with ongoing regional tensions and...

We’re flying tomorrow and had paid for Choice seating about six months ago to keep our family seated together. During check-in today, our 2- and 6-year-olds were reassigned to completely separate seats away from us. I called Southwest Airlines to fix it, and after a long and...

Currently on a long-haul flight and experiencing a serious issue with strong body odor from nearby passengers seated in adjacent rows. The smell is extremely unpleasant and persistent, making the experience uncomfortable for those seated nearby. I attempted to raise the concern...

I was on a flight from Tokyo Haneda to New York when something pretty terrifying happened during taxi for takeoff. There was suddenly a loud bang, followed by flames and thick smoke inside the cabin. Honestly one of the scariest moments I’ve ever experienced on a plane. It...

I lost my phone right after landing while transiting through the airport. I realized it was missing as soon as I got on the shuttle bus and reported it immediately. I also submitted a lost and found request the same day, but since then I’ve only been getting automated replies...

A family of three (including an infant) booked business class on Air India for a Delhi to Amsterdam flight after a prior Emirates booking was canceled. The choice was made to avoid a Middle East layover. After boarding, the flight developed a technical issue that escalated into...

An award flight booked with Singapore Airlines has been rescheduled from an originally selected red-eye departure to an afternoon flight. After contacting the airline, it was explained that no alternative flights with the same timing are available, and the only options are...

A user is asking whether a past dispute with Ryanair could still affect their ability to travel in the future after obtaining a new passport. They explain that during COVID, a planned group trip was cancelled, and after not receiving a refund for several months, they initiated a...

A traveler flying with Southwest Airlines reported being required to gate-check a backpack on a full flight, even though the bag appeared to meet standard carry-on size expectations and could likely fit under the seat. The situation occurred on the final leg of the journey when...

This is exactly the kind of story that scares me about ultra low cost airlines. Guy shows up 2.5 hours early, but their bag system is completely down, massive line, barely any staff. He’s basically stuck and misses his flight because of it. Then customer service offers a flight...

This is the kind of situation that would stress me out instantly. They called multiple times, both airlines said everything was fine, app wouldn’t let them pick seats or check in… and still nobody flagged anything. Then they get to the airport and are basically told “yeah the...