A passenger reported arriving at Heathrow Terminal 5 on a flight from the US and experiencing major baggage delays.
They said it had been around 90 minutes since landing, but airport staff were estimating it could take up to 4 hours for luggage to arrive. In some cases, passengers were also being told it could take up to 3 days if bags needed to be delivered later.
The situation was described as a major disruption at arrivals, with the passenger expressing frustration and uncertainty about what caused the backlog, speculating that it could be due to a system issue or operational failure affecting baggage handling.
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