I am currently dealing with a frustrating situation with United Airlines and would appreciate any advice.
My international trip is scheduled for next week. Originally, United had rescheduled my flight with a 45 minute layover in Chicago, which is not realistic for an international connection. I contacted them to request a change.
During the call, I was told they could not accommodate my seating preference with my travel companion. I asked to escalate and was eventually connected to a supervisor or manager. They offered an earlier flight to Chicago, which I accepted as a compromise.
However, while they were processing the change, they accidentally cancelled my entire reservation. They are now unable to reinstate my original itinerary and are struggling to find suitable alternative flights.
The main issue now is that they are offering alternatives that do not keep us seated together on a 12+ hour flight, and they are saying they cannot upgrade us beyond the same cabin class (Premium Economy).
I am currently speaking with a manager but I am unsure how far I can escalate this or what I should be requesting at this point to ensure we are properly accommodated given this was an airline error.
Has anyone dealt with a situation like this before, and what helped resolve it effectively?
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