I recently flew with Frontier Airlines on a round trip between LGA and ATL and experienced multiple operational and customer service issues throughout both legs of the journey.
On the outbound flight, a previous flight was canceled and ours was delayed for several hours. However, there were no clear notifications on airport displays, at the gate, or in the app, and no announcements from staff. Passengers were left uncertain about the status until delays were confirmed later via email. During boarding, I was also assigned a seat that was already occupied by another passenger with the same seat number, leading to confusion and no clear resolution from the crew.
On the return trip, my flight was repeatedly canceled and rebooked. While trying to return home urgently, I received app notifications indicating further delays exceeding several hours, but customer service initially stated that no such delays existed in their system and refused to issue a refund. Despite having official notifications and similar confirmation received by another passenger on the same flight, I was told the delay was not recognized. Only after multiple attempts through different support channels and providing additional proof was I eventually able to secure a refund.
Overall, the experience involved inconsistent communication, conflicting information between systems and notifications, seating errors, and difficulty obtaining accurate support. While I understand operational challenges can occur, the lack of coordination and clarity created significant inconvenience and frustration.
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