I recently traveled in Business Class with Turkish Airlines from Panama City to Istanbul, paying full fare specifically for the lie-flat seat on a long-haul flight. Unfortunately, my assigned seat (1E) was completely non-functional, it wouldn’t recline, adjust, or convert into a bed at all.
The cabin crew attempted to fix the issue for over an hour but were unsuccessful. They acknowledged the fault and provided an apology card, stating the issue would be reported. I submitted a complaint during the flight using onboard WiFi, and later received confirmation from the airline that there had been a seat malfunction.
Despite this, Turkish Airlines only offered a 15% discount code for a future booking, excluding additional charges. I requested a reassessment, but they maintained the same response without offering further compensation.
Additionally, I had an uncomfortable experience in the Business Class lounge, where a staff member addressed a minor issue in a rude and unprofessional manner rather than handling it politely.
Overall, I feel the compensation does not reflect the severity of the issue, especially since a lie-flat seat is a key feature of Business Class on long-haul flights.
0