Policies

I’m trying to figure out if MSC allows passengers to bring their own drinks onboard. Specifically, I was wondering if it’s possible to bring a 12 pack of soda as part of my carry on luggage. I’d prefer not to buy the drinks package and just pay for drinks occasionally instead....

I have a 4 night stay starting tomorrow at a Hampton Inn in New York, but my travel plans changed and I now need to leave a day early. I called the front desk and they told me there would be a penalty of one full night for checking out early. However, when I looked at the...

Been following the situation with Etihad and the Middle East disruptions and it’s turning into a frustrating mess. From what I’m seeing, Etihad has suspended a number of flights to and from Abu Dhabi, but some passengers are still struggling to get clear refund options. Instead,...

Curious if anyone else has run into this with Qantas recently. We had flights booked via Dubai for the end of this month, returning next month. We waited to cancel until Qantas announced that flights booked before March 6, 2026 for travel between Feb 28 and March 31 could get a...

Had a bit of a scare last week that might help someone else avoid the same panic. My earlier flight was delayed and I ended up missing my international connection. My biggest worry wasn’t even getting to my destination, it was that the airline’s no show policy would...

Booked four first class tickets for spring break about two months ago for myself, my wife, my daughter, and her friend. Each ticket was around $1800. The friend just told us she can’t go because she doesn’t want to be away from home that long. I called American Airlines and got...

I always see stories from people flying in the US where airlines offer hundreds or even thousands in travel credit if a flight is overbooked and they need volunteers. But I can’t remember ever hearing this happen on British Airways. Does BA actually do this? If so, how common is...

I came across an explanation from a Southwest employee about why they are strict about people not moving seats anymore. The short version is their system now assigns seats and calculates aircraft weight and balance ahead of time using multiple cabin zones. Because of that, if...

I booked non-refundable Emirates tickets directly on emirates.com. Normally if I cancel or change them it would cost about $300 per passenger. Because of the current regional conflict situation, I contacted Emirates support. The agent told me that if I submit a refund request...

Trying to understand how the Air France Business / Premium cabin baggage rules actually work when departing from the U.S. AF’s website says the allowance for Premium, Business, and La Première is 1 small bag (personal item) + 2 hand bags (carry-ons). But I’ve also seen claims...

Ran into a pretty frustrating situation at CDG before a flight to Athens. Before heading to the airport I got an SMS from Air France saying the flight was full and inviting passengers to check their cabin bag for free (up to 12kg). At the airport I asked an agent if it was...

Been flying Southwest a lot as an A-Lister, mostly for business, and like many people I had figured out how to work their old policies pretty well. Things like refunds, price drops, and same day changes made it easy to adjust trips without much stress. Now that so much has...

little over 12 months. Feels like a pretty frustrating outcome considering the points were already earned and the request came from a spouse.

Booked a one way Wizz Air flight for April 15 but they just changed it to April 16. It’s a leisure trip so the extra night isn’t a huge problem, but it does mean paying for another night of accommodation and other expenses. Before accepting the change, trying to figure out if...

On a Southwest flight right now and the seating rules are honestly confusing. One guy was the only passenger in an emergency exit row and moved from the aisle to the window seat. A flight attendant made him move back to the original seat even though the row was otherwise empty....

Trying to figure out what would happen if I check in for a flight and check my bags, but don’t actually board the plane. The situation is that I have a Spirit Airlines credit card that includes two free checked bags. I booked a family trip using points, but my plans changed and...

I booked a trip from Honolulu to Las Vegas using the $100 companion discount from my Hawaiian Airlines credit card for a friend and me. Now a work trip has come up on the West Coast the same day I’m supposed to fly back home. Instead of flying 6 hours home and then another 5...

Just a quick reminder from someone working at a Hilton front desk. If another person is staying in the room with you, make sure their name is added to the reservation. Without that, staff usually can’t give them a room key. A guest came to the desk asking for a key to a room,...

Just realized some airlines list a weight limit for the backpack that goes under the seat, not just size limits. I’ve definitely seen the little sizer boxes for dimensions, but I don’t think I’ve ever seen a scale for personal items. Do they actually weigh under seat backpacks...

That would’ve annoyed me too. If it fits in the sizer including wheels, that should be the end of the discussion. Southwest’s policy is based on the sizer. Saying “it fits but you still have to check it” makes no sense unless they were planning to start gate checking a bunch of...

I get being uncomfortable on a full flight. That’s just part of flying. But when the plane isn’t full and there are open seats around you, it feels unnecessary. Sounds like you both handled it politely and just wanted a little breathing room. Not an upgrade. Not special...

Staying at an IHG property in the US with a lounge. At check in they told me I can’t get my Diamond breakfast vouchers if I’m using lounge access. Basically I have to eat breakfast in the lounge and that’s it. I’ve stayed at this same hotel before and was able to get the...

My husband and I usually just travel with one backpack each and that’s it. They fit under the seat so we’ve never really dealt with carry on rules beyond that. For our next AA trip we can technically fit everything in the backpacks, but it’s tight. I was thinking of moving a few...

This logic is driving me nuts. Booked B6 615 JFK to SFO months ago. Today I get an email saying I’ve been moved to B6 515, which departs two hours later. JetBlue insists this is just a schedule change, not a cancellation, so no free rebooking options. But flight 615 literally no...