Policies

Hello everyone, a gate agent based in Denver here. I recently finished working a flight and wanted to share a reminder regarding baggage allowance rules, as I frequently encounter pushback from passengers. Hopefully this helps clarify things for at least some travelers....

I booked a multi-segment itinerary with KLM Royal Dutch Airlines flying Houston → Amsterdam → Nice on April 19, and returning Nice → Amsterdam → Houston on April 28. My plans have since changed, and I no longer need the Amsterdam → Nice segment. The problem is that the airline...

I accidentally brought a blanket home from a KLM flight. I used it during the flight and must have packed it with my belongings without realizing. When unpacking later, I noticed the tag clearly says it shouldn’t be taken off the plane. I know it’s a mistake on my part, but I’m...

This situation involves United Airlines. Summary of the incident: Flight from Boston → Maui (via LAX) was cancelled due to weather in Maui Initial guidance was to use a digital rebooking system (QR code / app-based) In-person options were limited, and wait times were long The...

I recently witnessed a passenger being removed from an American Airlines flight during boarding, which was a first for me. The situation escalated quickly. Earlier at the airport, the passenger seemed friendly and even bought me a drink, though he was a bit loud. By the time we...

Hello, I’ve stayed at three different Marriott properties recently while traveling across the country with my husband and our three cats. Each booking was made in advance with pets declared, and I expected the standard pet fee to apply. However, after checkout, I noticed that...

Hello, I am flying with Ryanair within the next 7 hours and have just noticed a small typo in my name after completing online check-in. My name is “Alexandros,” but the booking shows “Alexadros” (missing an “n”). At this point, I cannot change it anymore. I am concerned whether...

For flight attendants or gate agents: when a flight is oversold and a passenger who has already boarded is asked to leave so another passenger can take their seat, how is that decision made? As a passenger, is there anything I can do to reduce the chance of being the one asked...

I travel frequently with a small keyboard in a soft case. It is slightly larger than standard carry-on size, but Southwest policy generally allows musical instruments as carry-ons even if they exceed typical dimensions. However, I occasionally run into employees who insist it...

I recently looked into youth ticket pricing with Scandinavian Airlines and found the actual savings to be minimal. The base fare is only about 1 to 2 percent cheaper, roughly €5 to €10 less than a standard ticket. However, the additional costs seem to cancel out that small...

I’m flying with Scandinavian Airlines from DEN to CDG early tomorrow and had a quick question about personal item flexibility. According to their guidelines, personal items should be around 15 × 11 × 6 inches. My purse is about 18 inches long, but it’s soft and can compress down...

I am new to non-rev travel and thought I understood how the system works, but I ran into something confusing today on Alaska Airlines. Earlier, I was first on the boarding priority list based on my travel code and seniority, ahead of several other parties. I was also the first...

https://www.cbsnews.com/amp/news/senate-democrat-demands-tsa-lift-shoes-on-policy-safety-risk/