United Polaris Review

Flew AUS→US and the Polaris service was definitely different: No drink cart, FAs just asked what I wanted. Appetizer/salad/entrée all came on one plate, so if you wanted to start with the starters your entrée was already cooling off. Portions felt like they shrunk 10–15%, and...

Checked in for my flight home from Japan and suddenly got a text saying my seat was changed from Premium Plus to Polaris. I didn’t request an upgrade, didn’t put myself on any list, and I’m only Silver. PP wasn’t even oversold the seat next to me was still open the night before...

Checking in today and noticed Polaris dropped from $2,786 to $899. With how chaotic life has been lately, the idea of a lie-flat bed the day before Thanksgiving just felt… necessary. Hit purchase immediately. I’m keeping expectations reasonable on the food, but after hearing how...

On a transatlantic to Lisbon right now and one of the flight attendants has been chatting nonstop the whole flight. Even with earplugs I can hear every word. Loved this seat on Air France, but on United it’s been a nightmare. Definitely skipping the bulkhead next time.

I usually bring my own food on United since I’m not a fan of the onboard meals. Did the same on a recent IAD–GVA Polaris flight (Potbelly turkey sub, extra hot peppers) and got some side-eye from the crew when I skipped dinner service. Didn’t think it was a big deal, but now I’m...

Big thanks to Maan and Andrew at the Polaris Lounge just had a great meal and even better service. They went above and beyond over a tiny mix-up that didn’t even bother me, and we ended up chatting about my upcoming SFO–FRA–ADD–EBB trip for gorilla trekking. Awesome way to kick...

I’ve flown both a few times this year and honestly noticed a big difference. The NRT crews seem more attentive and polished, while ICN can feel a bit rushed. Have you seen the same or if it just depends on the day.

Was traveling with my son, who’s a total aviation nerd he can spot seat maps faster than I can find the gate. While we were talking about the plane, a guy who’d just been upgraded to Polaris overheard us. Out of nowhere, he offered to switch seats so my son could experience...

Had an awful experience with United recently. I checked my walker at the counter, and it either got lost, stolen, or destroyed still not clear which. They gave me a replacement that was huge, heavy, and impossible to lift. I couldn’t go anywhere, which basically ruined the whole...

Recent United airlines Polaris review ORD - FCO and FCO - ORD Family of 6. My wife and I plus our 4 year old and then our 1 year old in lap. Grandma and brother-in-law also were with us. Seats 1D, 1F, 1L, 2D, and 2F. Seat comfort row 1 - 9/10 row 2 - 7/10 (smaller foot well and...

I once booked a route with an extra connection thinking it’d be no big deal and instantly regretted it. More flights just mean more chances for something to go sideways. Bags delayed, tight layovers, missed lounges… all of it. Now I always double-check for the nonstop, even if...

Flew out of SFO recently and the updated Polaris setup really stands out. The new lounge feels brighter, with more seating and better food than before. Even the service felt more polished staff actually checked in to see if guests needed anything. The refreshed Polaris cabin on...

Just flew Polaris on the 787-9 from SFO to LHR, and overall it’s a really comfortable product when everything clicks. The seat design is solid plenty of storage, good privacy, and the window seats feel especially cozy. In bed mode, it’s tight around the shoulders but the Saks...

Just got off a long-haul in Polaris on the 787-10, and I’ve got mixed feelings. The seat itself is great for privacy and storage super comfortable once you’re settled in, but getting in and out when it’s in bed mode is tight. The Saks bedding is still top notch, though they...