HotelIssues

I booked a place in Paris from Feb 11 to 17 for €683 with free cancellation until Feb 4. Later noticed they wanted a €500 damage deposit sent to a separate bank account, which made me uncomfortable. So I canceled on Jan 27, well within the free cancellation window. The owner...

This is a classic move and you’re right to be suspicious. They want you to cancel because if they cancel, Booking hits them with penalties, dings their ranking, and sometimes charges them relocation costs. If you cancel, they walk away clean and can re list at a much higher...

Stayed at a higher end IHG property in Asia and had a pretty bad experience. Found seven live roaches in the room, all different sizes. Had to switch rooms in the middle of the night, which took over an hour. They were polite and upgraded us, but it was exhausting. The worst...

Trying to keep this as clear and factual as possible, but this situation has been incredibly frustrating. I was an IHG Diamond member for multiple years. A few years back I was staying in IHG properties 36+ weeks a year for work. I’ve spent a lot of money with them over time. In...

Booked a hotel in Iceland and shortly after received some serious medical news, so I needed to cancel. Timeline has been a mess: Jan 24: Called Booking.com and was told I was within the window for a no charge cancellation. No mention of partner offers or restrictions. Jan 27:...

Booked a place through Booking.com that was honestly uninhabitable. Ceiling was leaking, no hot water, broken shower head, stained carpet and curtains. I took photos of everything. I contacted the host first. They replied but refused to help or acknowledge the issues, even after...

Staying at an inn in Vermont for a 3 night stay. Day 2, the power went out from around noon until about 8:30pm. All the restaurants on property were closed and no alternatives were offered, which I get since there was no power. Then overnight, even after the power came back, the...

Just stayed at a hotel and got a message before checkout saying if all keys aren’t returned, they’ll charge $180 per key. These are RFID cards, not old school metal keys. The room itself cost less than that, which feels wild. I’ve stayed at tons of hotels where losing a key just...

Had a really odd experience at the Holiday Inn at Santiago Airport. Booked two rooms for three people through Booking.com. When we arrived, the front desk questioned the rate, saying their system showed a higher price than what Booking.com confirmed. While I was literally...

Just a heads up for anyone considering InterContinental Alpensia, especially if you’re going to ski. I’m Diamond and Ambassador and was told multiple times by IHG support that late checkout is guaranteed. Confirmed it well before booking and again a week before arrival. Planned...

This one would drive me crazy. I hit 30 stays this year, or at least I thought I did. Turns out I’m stuck at 29 because a hotel in Tbilisi canceled my booking when I arrived after midnight, even though I actually stayed there. The stay shows up as a same-day “March 14 to March...

Stayed at the Homewood Suites Cincinnati Downtown back in September and used the hotel valet. They took my rental car and parked it in a nearby garage. Turns out the garage fined the car for the entire time it was there, over $100. The rental car company paid the fine and then...

I stay at tons of IHG places for work, mostly Holiday Inn Express, and I always use credit card authorization forms. And for the second time this year, I’ve ended up with random food charges in a totally different city right after a stay. This card is literally only used for...

Someone claims they spent ~$200 K with Marriott but their account got flagged because complaints made up 9% of their total stays. Their issues were serious car dinged by valet, dirty room with hair and even a found sex toy, a bed-type downgrade despite a guarantee, mold, and a...

Staying here wasn’t my choice client booked through Concur but wow, I should’ve pushed back. Place looked rough from the outside, including a car in the lot with bullet holes. Room was worn and not super clean, but I figured I’d just nap after a long day. About 20 minutes in,...

Left the room for dinner for maybe an hour and a half, came back and the door was wide open. Our safe wouldn’t take the code we set, so we called security. Out of desperation I tried a few random codes and “11111” opened it… and all our cash was gone. About 300 USD and 2k+...

Checked out and saw a random 225 dollar dinner charge on my bill. Front desk agent was super polite but didn’t have the authority to remove it. She kept disappearing into the back office, first saying they’d “look into it,” then saying it’d be 20 minutes… ended up being a full...

Stayed at the SpringHill Suites in Cromwell, CT for my brother’s wedding my sister’s phone went missing the first night. The front desk kept denying they had it, even when “Find My Device” showed it pinging right there. We finally called police, and security footage confirmed...

Checked into a Hampton Inn for 2 nights first room’s A/C didn’t work, and the front desk clerk didn’t want to move us because we’d “touched the bed.” She finally switched us, but the new room wasn’t even clean. Talked to the manager next morning, got the usual apology and “we’ll...

Got my first ever smoking fee today from Le Méridien Fort Worth. I don’t smoke, so I called the manager, who was actually really understanding. He said the sensors can get triggered by things like cologne, aerosols, or even shower steam. Apparently their hotel is one of...