HotelIssues

Recently stayed for 4 nights at a Category 6 property in New York City booked through Hyatt Hotels Corporation, and we had no consistent hot water throughout the entire stay. At most, it lasted a couple of minutes before turning cold, which made showering and caring for our...

I checked into a “luxury” hotel yesterday and immediately ran into issues. I have a name similar to another guest, and the staff mistakenly checked me into their room even though I repeatedly raised concerns that the details they were verifying didn’t match mine. When they...

I arrived to check in at the Hyatt Regency Los Angeles International Airport and was informed at the front desk that there was no water available at the property. While I was discussing options with staff, I observed another couple being offered a room at a nearby Hyatt property...

My team and I booked rooms at the Moxy Hotels property in Nashville for a week of meetings. The main reason we chose this hotel was so everyone could stay together in one place. However, just two days before our arrival, every member of our group received an email stating that...

I recently experienced an issue at a Marriott property in South Florida where an unknown $45 bar charge was posted to our room. We did not receive any immediate notification from our bank and only discovered the charge at checkout before heading to a cruise. When we inquired, we...