I think I just got walked from a Fairfield Inn in East Hartford, Connecticut. I made the reservation a couple of months ago and even checked in through the app yesterday without any issues.
When I arrived around 6 PM today, the hotel was apparently not even open. There were no signs, no staff, and no indication of what was going on.
After spending about 45 minutes on the phone with Marriott support, they gave me 40,000 points and rebooked me into another Fairfield Inn around five miles away.
I was also told a claim had been filed regarding the walk situation, which may lead to an additional 90,000 points and a $100 compensation payment.
What made it more frustrating was seeing two other guests in the parking lot dealing with the exact same issue. Even the staff at the replacement hotel mentioned that something similar had happened before.
I am pretty frustrated by the amount of time and inconvenience this caused. Is there anything else I should be requesting from Marriott, or is this likely the extent of what they will offer?
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