Recently stayed for 4 nights at a Category 6 property in New York City booked through Hyatt Hotels Corporation, and we had no consistent hot water throughout the entire stay. At most, it lasted a couple of minutes before turning cold, which made showering and caring for our toddler very difficult.
The hotel was fully booked, so they were unable to move us, and engineering attempted repairs but there was no real improvement during our stay.
After checkout, they offered 15,000 points as compensation for a stay that cost about 258,000 points in total for a premium suite. I am trying to understand whether this is considered reasonable compensation given the severity and duration of the issue.
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