I booked a place in Paris from Feb 11 to 17 for €683 with free cancellation until Feb 4. Later noticed they wanted a €500 damage deposit sent to a separate bank account, which made me uncomfortable. So I canceled on Jan 27, well within the free cancellation window.
The owner then claimed in his system it showed as if I canceled on the day of arrival, which wasn’t true at all. After that he basically stopped responding. Eventually the phone number didn’t even work anymore.
Booking.com first told me 15 business days for the refund. After that passed, they asked for bank statements, said they’d contact the property, then gave them 5 more business days. Then asked for even more documentation and gave the property yet another 5 days.
It’s now been over a month and I’m still waiting for my money back.
How long is this supposed to take?
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