I recently stayed at a Marriott property and ran into a frustrating issue with unexpected charges after checkout. A few days after filing a complaint about our stay, a $175 charge suddenly appeared on my bank statement with no explanation.
At first, no one at the hotel could tell me what the charge was for. About two weeks later, I was told it was due to a dirty face towel and a spill on the comforter.
This does not seem reasonable. Towels are meant to be used, and in this case it was just makeup residue. As for the comforter, the charge feels excessive, especially since it looks like the items were cleaned and reused rather than replaced. The photos they shared also do not seem to match what we experienced, which makes it feel questionable, especially since this happened after we raised a complaint.
There was no clear mention of these types of charges during booking or at check in, so it feels like a hidden fee.
Has anyone experienced something like this before? What is the best way to dispute this charge and get it reversed?
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