Hilton

Weekly work traveler here. I’ve mostly stayed Marriott but started mixing in Hilton. Back in November I had a stay booked in Austin. My flight on 11/12 got cancelled because of the government shutdown staffing issues. I called the hotel and they told me they wouldn’t charge me...

First off, I know this was ultimately my fault. If you leave something in a hotel room and check out, that’s on you. That said, I stay at Hilton properties 75 to 100 nights a year. Diamond status. Very familiar with the ecosystem. This is the first real issue I’ve run into. This...

I have a 4 night stay starting tomorrow at a Hampton Inn in New York, but my travel plans changed and I now need to leave a day early. I called the front desk and they told me there would be a penalty of one full night for checking out early. However, when I looked at the...

A Hilton Diamond member shared a strange experience after a recent hotel stay. At check in, asked about a complimentary upgrade, but the duty manager said the hotel was fully booked. At the same time, the Hilton app was showing plenty of available rooms. The manager said his...

Just a quick reminder from someone working at a Hilton front desk. If another person is staying in the room with you, make sure their name is added to the reservation. Without that, staff usually can’t give them a room key. A guest came to the desk asking for a key to a room,...

Consultant based in the Northeast US, mostly domestic travel. I’ll be on the road 100 to 140 nights this year. Right now: Just fast tracked to Marriott Platinum Hilton Gold via Amex Platinum Have an offer for instant Hyatt Globalist I can bounce around, but since it’s early in...

I always use digital check in because I like picking a top floor room away from the elevator. Lately though, I’ll select a room in the app and then show up and be assigned something completely different. This has happened a few times now. For context, I’m Diamond and stay 30...

That whole sequence would’ve made me suspicious too. Stay vanishes overnight. Wrong email on file. Honors number changed. No folio at checkout. That’s a lot of red flags all at once. Even if it ended up being incompetence instead of fraud, I’d be annoyed. Glad you called back...

Almost got caught by this and figured it’s worth sharing. I accidentally misdialed the Hilton reservations number by one digit and reached 800-446-6667 instead of the real Hilton number (800-446-6677 or 888-446-6677). A rep answered like it was a normal booking line. I asked...