Hilton

I recently stayed at a Homewood Suites property and noticed that I was only credited half of the usual Hilton Honors points. I contacted support via chat and was told this is a new policy and that Homewood Suites now aligns with Home2 Suites and Tru in terms of reduced points...

Hello, I will be staying in Houston for work next month for about 7–8 nights. I usually stay at Hampton Inn & Suites, but this time I booked a Tru by Hilton property because the rates were significantly better and the location works for my commute. I have stayed at Tru before...

A Hilton Hotels & Resorts Hampton Inn property we frequently stay at for work (about 33k USD annually in spend) has told us they will not honor the Diamond Reserve late checkout benefit. When I asked about upcoming changes to Diamond Reserve benefits and how late checkout would...

My wife and I booked a one-night stay at LondonHouse Chicago using a Hilton Free Night Certificate for a layover on May 13. It was a carefully chosen location for walking access to our plans in the area. However, the reservation was mistakenly processed using points instead of...

When booking through the Hilton app, I have sometimes selected one guest initially and then added an additional guest’s details later during the booking process. As a result, my reservation still shows only one guest. Despite this, I have not had any issues at check-in or during...

I was planning to stay at the Waldorf Hilton in London for a few days in early January 2027, but I noticed it is fully booked that entire week. It seems unusual since the hotel still shows availability over Christmas and New Year’s. I checked for events in the area but could not...

I’m planning to use points to book a stay with the 5th night free benefit under Hilton. I was told by a phone agent that I need to have enough points in my account to cover all 5 nights, even though one night is supposed to be free and I’ll only be paying for 4 nights worth of...

My fiancée and I are planning to have our wedding at a Hilton property, and the initial quote we received is around $60,000. I’ve been researching credit cards and the Hilton Honors American Express Aspire Card keeps coming up as a strong option, so I’m trying to understand if...

I frequently stay at Hilton properties and always use the Do Not Disturb (DND) sign on my door. Despite this, I’ve noticed that housekeeping staff often knock or even attempt to enter my room between 9 and 10 AM, even though the official checkout time is noon. This has been...

I recently stayed at the Hilton Garden Inn Rome Claridge and noticed that when settling the bill at reception, there was a €15 tip automatically added by default. I was asked whether I wanted to keep it or have it removed from the invoice. I found this a bit surprising and chose...

That’s actually kinda sneaky… staying 20 nights and wondering why points feel low, then realizing it was switched to snacks and water instead. Easy to miss too if it’s buried in small text. And yeah, over multiple stays that adds up to a lot of lost points. Definitely worth...

I have a 4 night stay starting tomorrow at a Hampton Inn in New York, but my travel plans changed and I now need to leave a day early. I called the front desk and they told me there would be a penalty of one full night for checking out early. However, when I looked at the...

Almost got caught by this and figured it’s worth sharing. I accidentally misdialed the Hilton reservations number by one digit and reached 800-446-6667 instead of the real Hilton number (800-446-6677 or 888-446-6677). A rep answered like it was a normal booking line. I asked...

A Hilton Diamond member shared a strange experience after a recent hotel stay. At check in, asked about a complimentary upgrade, but the duty manager said the hotel was fully booked. At the same time, the Hilton app was showing plenty of available rooms. The manager said his...

Just a quick reminder from someone working at a Hilton front desk. If another person is staying in the room with you, make sure their name is added to the reservation. Without that, staff usually can’t give them a room key. A guest came to the desk asking for a key to a room,...

Weekly work traveler here. I’ve mostly stayed Marriott but started mixing in Hilton. Back in November I had a stay booked in Austin. My flight on 11/12 got cancelled because of the government shutdown staffing issues. I called the hotel and they told me they wouldn’t charge me...

First off, I know this was ultimately my fault. If you leave something in a hotel room and check out, that’s on you. That said, I stay at Hilton properties 75 to 100 nights a year. Diamond status. Very familiar with the ecosystem. This is the first real issue I’ve run into. This...

Consultant based in the Northeast US, mostly domestic travel. I’ll be on the road 100 to 140 nights this year. Right now: Just fast tracked to Marriott Platinum Hilton Gold via Amex Platinum Have an offer for instant Hyatt Globalist I can bounce around, but since it’s early in...