Hilton

I have a 4 night stay starting tomorrow at a Hampton Inn in New York, but my travel plans changed and I now need to leave a day early. I called the front desk and they told me there would be a penalty of one full night for checking out early. However, when I looked at the...

Almost got caught by this and figured it’s worth sharing. I accidentally misdialed the Hilton reservations number by one digit and reached 800-446-6667 instead of the real Hilton number (800-446-6677 or 888-446-6677). A rep answered like it was a normal booking line. I asked...

A Hilton Diamond member shared a strange experience after a recent hotel stay. At check in, asked about a complimentary upgrade, but the duty manager said the hotel was fully booked. At the same time, the Hilton app was showing plenty of available rooms. The manager said his...

Just a quick reminder from someone working at a Hilton front desk. If another person is staying in the room with you, make sure their name is added to the reservation. Without that, staff usually can’t give them a room key. A guest came to the desk asking for a key to a room,...

Weekly work traveler here. I’ve mostly stayed Marriott but started mixing in Hilton. Back in November I had a stay booked in Austin. My flight on 11/12 got cancelled because of the government shutdown staffing issues. I called the hotel and they told me they wouldn’t charge me...

First off, I know this was ultimately my fault. If you leave something in a hotel room and check out, that’s on you. That said, I stay at Hilton properties 75 to 100 nights a year. Diamond status. Very familiar with the ecosystem. This is the first real issue I’ve run into. This...

Consultant based in the Northeast US, mostly domestic travel. I’ll be on the road 100 to 140 nights this year. Right now: Just fast tracked to Marriott Platinum Hilton Gold via Amex Platinum Have an offer for instant Hyatt Globalist I can bounce around, but since it’s early in...

I always use digital check in because I like picking a top floor room away from the elevator. Lately though, I’ll select a room in the app and then show up and be assigned something completely different. This has happened a few times now. For context, I’m Diamond and stay 30...

That whole sequence would’ve made me suspicious too. Stay vanishes overnight. Wrong email on file. Honors number changed. No folio at checkout. That’s a lot of red flags all at once. Even if it ended up being incompetence instead of fraud, I’d be annoyed. Glad you called back...

Yeah… calling that an upgrade is a stretch. Unless the room category is objectively higher (corner, larger square footage, better view), switching from a king to two queens usually feels like a lateral move at best, downgrade at worst if you wanted one bed. The “we’re sold out”...

My husband and I want to plan a couple of Europe trips over the next year or two using our HGV Max points, but I’m struggling to see how people actually do this in practice. Most of the HGV resorts in Europe don’t seem to be anywhere near major cities. We were hoping to do...

Getting married in March in my US hometown, but I live in Europe. Just found out my dad accidentally signed an attrition contract for 25 rooms for two nights instead of the 12 to 13 rooms we actually needed. I genuinely thought this was a courtesy block until yesterday. Hotel is...

Staying at the Benson in Portland this week. Checked in around 11pm, grabbed a key card, and the front desk mentioned there had been a plumbing issue earlier but said no one had entered my room. A little odd, but fine. Got upstairs and noticed a Do Not Disturb sign on the door....

Trying to decide between two very different options and could use some real world input. Because I’m a Hilton employee, I can get the nicest beachfront room at Hilton Mar Caribe for about $700 a night. Direct beach access, whirlpool, all the bells and whistles. Normally it’s...

Checking out of a Hilton Garden Inn and I just asked the front desk how much of my Gold food credit I had left. Figured I’d grab something from the pantry instead of letting it go to waste. Guy standing behind me suddenly jumps in with “I can’t believe you’re asking about ten...

Long time Hilton Diamond here, earned the hard way without cards or promos. After some recent Hilton moves, I’m seriously considering switching chains. Looking at Hyatt as my new go to. I saw the fast track to Globalist post and I can probably hit the 20 nights in 3 months if I...

A lot of us in the industry have been watching this closely, and I’m curious how other managers are feeling about it. I’ve always believed that if a booking brings more operational risk than revenue, it’s not worth it. Over the years I’ve had to ask Coast Guard groups to leave...

We’re a family of five and in the US we regularly stay in IHG, Hilton, and Wyndham hotels using points with no issues. Usually two beds and sometimes a rollaway or blow up mattress for the third kid. Does this work the same way in Europe, or is it more strictly enforced there?...

Seeing the Hilton story about canceling reservations tied to ICE activity and it just reinforces something people hate hearing. Hotels are not hospitals. You do not have an automatic right to stay just because you booked a room. A reservation, prepaid or not, is not a guarantee....

Just wrapped up a stay at the Hiroshima Hilton and wanted to say thanks to everyone who recommended it here. Really lovely property. Staff was exceptional, lounge was solid, location was convenient, and the rates felt very reasonable for what you get. One of those stays that...