GuestExperience

We’re currently staying at a fairly expensive hotel in a resort town and I’m not sure what’s normal in situations like this. The hotel says housekeeping is provided every third day, but we’ve been here since Sunday and now it’s day four and no one has come to clean the room at...

I stayed at the SpringHill Suites in Brandon, Florida using Bonvoy points. The first night was fine, but the second night around 12:20 AM a very loud jackhammer-like noise started coming from the bathroom in our room. I called the front desk and the agent told me it was a known...