GuestExperience

We’re currently staying at a fairly expensive hotel in a resort town and I’m not sure what’s normal in situations like this. The hotel says housekeeping is provided every third day, but we’ve been here since Sunday and now it’s day four and no one has come to clean the room at...

I stayed at the SpringHill Suites in Brandon, Florida using Bonvoy points. The first night was fine, but the second night around 12:20 AM a very loud jackhammer-like noise started coming from the bathroom in our room. I called the front desk and the agent told me it was a known...

A Hilton Diamond member shared a strange experience after a recent hotel stay. At check in, asked about a complimentary upgrade, but the duty manager said the hotel was fully booked. At the same time, the Hilton app was showing plenty of available rooms. The manager said his...

Cruising soon with my brother, same cabin. I’m the primary booker but we each have our own credit cards on file. I’d prefer he not see my onboard spending. Would he be able to view my charges on the cabin TV? Print them at a kiosk? Or ask guest services and see the full folio...