GuestExperience

My wife used the minibar during our hotel stay and consumed three items, even though I usually try to avoid using it since the prices are much higher than buying snacks elsewhere. At checkout, we were not asked about minibar consumption and the bill was already settled without...

I frequently stay at Hilton properties and always use the Do Not Disturb (DND) sign on my door. Despite this, I’ve noticed that housekeeping staff often knock or even attempt to enter my room between 9 and 10 AM, even though the official checkout time is noon. This has been...

After checking into a hotel room, I noticed a strong and unusual chemical smell that seemed similar to chlorine or metallic odors. When I informed the front desk, they explained that the room had recently undergone construction and painting. Later, a staff member brought a...