GuestExperience

Hi everyone, is it normal for a Marriott property to add a 10 percent service charge that wasn’t clearly disclosed during the booking process? This happened during my stay in San Jose del Cabo, and I wasn’t aware of the charge until later. It was my first time visiting the area,...

As someone who has been traveling for over 25 years, I’ve generally avoided using in-room coffee makers at hotels because I assume they are not consistently maintained. Recently, I decided to test this again by running plain water through the machine and collecting it in a clean...