Southwest Airlines

24d ago

10 comments

Gate-checked bag experience on Southwest Airlines

I recently had an issue while boarding a Southwest flight and wanted to share the experience. I was traveling on an early morning nonstop flight (7 AM) and, based on the app, the flight did not appear to be full with available overhead bin space. However, when boarding in a...

7

22d ago

8 comments

Southwest Airlines credit card tip

I was pretty anxious before my trip after reading a lot of negative experiences, especially since I booked basic fares while traveling with a toddler and didn’t realize families aren’t always seated together automatically. However, things worked out because my husband has a...

7

4d ago

0 comments

Southwest military boarding policy question when traveling with a young child

I understand that military boarding on Southwest Airlines is a courtesy policy and not an obligation, but I experienced something confusing while traveling with my 5-year-old child. A gate agent told me that only the military member could board early and that my child was not...

4

10d ago

0 comments

Gate checking bags on Southwest Airlines when overhead bins are still empty, is this normal?

I recently had a flight with Southwest Airlines that was fully booked, and they started asking volunteers from boarding groups 6, 7, and 8 to gate check their carry-on bags. At first, only a couple of people volunteered, so they repeated the announcement saying they would start...

2

11d ago

0 comments

Southwest airlines choice extra hawaii flight experience review

Recent experience flying to and from Hawaii with Southwest Airlines using the “Choice Extra” fare. The expectation was early boarding and extra legroom seating in Group 1, but despite being first in line, many passengers boarded before Group 1 was called. There was confusion...

2

23d ago

0 comments

Country music star Dierks Bentley is unhappy with new seat assignments

He's just like us

2

9d ago

0 comments

what would you have done in this southwest airlines seating situation with an oversized passenger?

I was flying with Southwest Airlines in an aisle seat in a premium area, with an empty middle seat and a teenager by the window. Just before takeoff, a flight attendant brought a passenger from the back and gave her the option between my row or another row nearby. She chose our...

1

11d ago

0 comments

Stuck in reno after southwest says passenger never boarded and return flight canceled

A travel issue involving Southwest Airlines after a family trip to a volleyball tournament in Reno. The passengers originally flew from Burbank with a connection through Las Vegas. When trying to return home, the airline system showed that they never boarded the connecting...

1

1d ago

0 comments

Receiving Southwest flight confirmation emails for different people, is this a system issue?

Since yesterday, I’ve been receiving multiple flight confirmation emails from Southwest Airlines, but each one is for a completely different passenger. At first, I assumed it was just someone mistakenly entering my email address, but I’ve now received confirmations for about...

0

3d ago

0 comments

Southwest denied seat change despite empty seats, why?

On a recent flight from Indianapolis to Phoenix with Southwest Airlines, the plane was at least half empty with many open seats. I was seated in a row of three with my wife on one side and another passenger on the other. We were near the front of the main cabin. The passenger...

0

3d ago

0 comments

Unique design features noticed on Southwest “Independence One” special livery aircraft

I have noticed a couple of distinctive design elements on the Southwest Airlines “Independence One” aircraft that seem different from other special liveries in the fleet. Unlike standard Southwest aircraft, this one uses a red, white, and blue color scheme on the tail instead of...

0

4d ago

0 comments

Gate sign says free checked bags on full flight, but staff say otherwise

The gate sign clearly stated that since it was a full flight, passengers could check their bags for free. We approached the gate agent and said we would like to check our carry-on bags at no cost. However, the gate agent responded that they were not requesting bags for this...

0

8d ago

0 comments

No service provided on SAS Premium flight (crew skipped service)

Hi, I recently flew TRD to TOS on a Premium ticket booked using Fly Premium (so effectively Premium for the price of Go using points). During the flight, the crew did not provide any service at all. There was no water, coffee, or anything offered. It seemed like the crew instead...

0

8d ago

0 comments

Inconsistent enforcement of Southwest musical instrument carry on policy

I travel frequently with a small keyboard in a soft case. It is slightly larger than standard carry-on size, but Southwest policy generally allows musical instruments as carry-ons even if they exceed typical dimensions. However, I occasionally run into employees who insist it...

0

14d ago

0 comments

A rant from a customer of size

I’ve been flying Southwest for over 20 years and usually do everything properly as a “Customer of Size.” I always buy an extra seat in advance and also select specific seating (window and middle in an extra legroom row) to make travel easier due to my medical condition and need...

0

15d ago

0 comments

Southwest cannot move my wife to sit with family despite available seat

I am traveling with my family on Southwest Airlines using two separate reservations, one booked with points and the other paid. I selected seats for myself and my kids, leaving an adjacent seat still available. When my wife checked in, she was automatically assigned a different...

0

16d ago

0 comments

Flight Attendant Said I Had to Be Awake to Get My Drink, But I Was

On a recent flight with Southwest Airlines, I had a frustrating experience during the beverage service. A flight attendant asked for my drink choice, I requested a Canada Dry but when drinks were distributed, everyone around me received theirs except me. Since I couldn’t get her...

0

17d ago

0 comments

Frustration after being separated on Southwest flight despite paying for seats

I’m just here to vent after a really frustrating experience that’s made me reconsider flying with Southwest Airlines. After being a loyal customer for over seven years, I recently found myself and my travel companion assigned to separate middle seats—even though there were empty...

0

20d ago

0 comments

Southwest Airlines flight credit policy: expiring credit affected full ticket value after change

I want to warn others about a frustrating experience with Southwest Airlines’ flight credit policy. I booked a flight for June 15 costing $529.80 and applied $40 in flight credits that were set to expire at the end of June. A few days later, I needed to change my flight to July....

0

25d ago

0 comments

Southwest singled me out despite following their extra seat policy

i recently had a frustrating and embarrassing experience flying southwest that i feel is worth sharing. i am a passenger of size and have always followed airline policies by purchasing a second seat when needed. i’ve been flying for over 25 years and, across multiple airlines,...

0

26d ago

0 comments

issues checking in for southwest flight and conflicting info from customer support

I tried to check in for my Southwest Airlines flight exactly at the 24-hour mark, but the system would not allow it. I contacted customer support, and the first representative told me they would handle the check-in over the phone. After confirming, I asked about my boarding...

0

28d ago

0 comments

Tip: Avoid gate-checking your carry-on? Mention batteries

I’m a drone pilot and was flying with my drone in my carry-on (since lithium-ion batteries must be kept in the cabin per aviation safety rules). At the gate, the agent tried the usual “we need to check your carry-on.” I mentioned that I had large batteries inside, and they...

0

29d ago

0 comments

Southwest reassigned our kids’ seats despite paying for them

We’re flying tomorrow and had paid for Choice seating about six months ago to keep our family seated together. During check-in today, our 2- and 6-year-olds were reassigned to completely separate seats away from us. I called Southwest Airlines to fix it, and after a long and...

0