SAS

First, don’t use someone else’s Gold or Diamond number. That can cause bigger issues if they verify identity. It’s not worth risking your booking over that. If online won’t allow changes and the US line is closed based on European hours, try: Calling right when their European...

I booked JFK to Brussels via Copenhagen with a 50 minute layover. Carry on only, figured I’d gamble. Outbound actually worked. We landed only about 5 minutes late and I made it, but I could see how immigration lines could easily mess that up on a busier morning. Return was a...

That’s beyond frustrating. Seeing the exact location and still not being able to get anyone to grab it would drive me insane. Realistically, a private investigator or attorney isn’t going to get airside access to FCO baggage areas. Airports are heavily restricted. Even you...

That timing would definitely freak me out. Could it be a coincidence? Maybe. But when you give your card over the phone to a Europe based call center, then a few hours later you get multiple Europe charges, it’s hard not to connect the dots. Good move canceling the card right...

Still fuming about this. Kraków to Toronto in January. First leg delayed, missed my connection in Copenhagen. They rebook me via Amsterdam… except that flight was already delayed too. So I miss Toronto again. End result was AMS to Paris to Toronto the next day. Arrived about 40...

You’re not alone, this comes up a lot with the Hotels by SAS portal. Points from those bookings often take way longer than flights. A month isn’t unusual, and I’ve seen reports of it taking 6 to 8 weeks, sometimes even longer during promos like the Christmas calendar. It’s...

Trying to book Oslo to Seoul using SAS Bonus points, but finding dates has been really tough. I’m wondering if there’s any flexibility here. Is it possible to book one direction using SAS Bonus trips and then use partner airline award availability for the return, all under the...

Currently missing my checked bag in Copenhagen and trying to figure out what SAS actually considers “reasonable expenses.” It’s been a few days now and I basically only have the clothes I wore to the airport. I need to buy some winter gear, but I’m hesitant to spend a lot when...

The baggage issues through CPH are bad enough on their own, but the way SAS has handled this has made it so much worse than it needed to be. I flew through Copenhagen on Jan 10. When we landed, about half the plane never got their bags. Everyone stood around the carousel until a...

We were flying to Heathrow via Copenhagen on Jan 6 with only a 1-hour connection. First leg was delayed, so we missed the connection and SAS rebooked us onto the next flight about three hours later. When we arrived at Heathrow, one bag showed up and the other didn’t. It’s now...

Recently moved to Norway and trying to figure out which program makes more sense long term, EuroBonus or Flying Blue. I’ve got a big trip coming up this month on a partner airline, and I need to decide whether to credit it to EuroBonus or Flying Blue. Going forward I’ll probably...

Got caught up in the weather mess on Jan 2 with canceled and rebooked flights, and now my checked bag is missing. Original route was ARN to AMS, but I ended up being rerouted to Brussels instead. I’ve filed the report, but it’s hard not to feel discouraged waiting with no...

Looking at BOS to AMS in May for a family of four. SAS premium economy is about $1,000 per person, BA is closer to $1,650. On paper the seats look almost identical, same width, pitch, recline. What I’m struggling with is the actual experience. I keep reading that SAS service can...

I travel a lot and have dealt with plenty of airlines, but this is my first real experience with SAS and it’s on another level. Had to cancel a flight within 24 hours due to a medical emergency and rebook for later. The agent sent me a payment link that didn’t work, and it took...

Looking at booking SAS now that they’re in SkyTeam and I’m a bit confused about their regional business class. I’ve got two options, Stockholm to Helsinki on an ATR 72 or Copenhagen to Helsinki on a CRJ 900. Both are sold as business class, and I know SAS rolled out a newer...

Flew with SAS and my suitcase came out damaged and basically unusable. I took photos at the airport but didn’t realize I had to file a PIR there before leaving. Once I got home, I submitted the damaged baggage report online. Now SAS replied saying they can only handle the claim...

Anyone managed to get two loyalty numbers on the same SAS booking one for status (FQTS) and one for earning (FQTV)? I’ve got SAS Silver and want to use the baggage benefit, but I credit all my miles and XP to Flying Blue now. Wondering if there’s a way to make both work or if...

Posting this as a quick heads up. The SAS Connect London cabin crew strike is already impacting operations at LHR. Several flights to and from CPH, OSL, and ARN have either operated empty, been delayed, or cancelled over the last couple of days. Some services were last minute...

Had a really poor experience with SAS and wanted to share in case it helps others. Four days before our Tromso to Stockholm flight, the booking suddenly flipped from “confirmed” to “cancelled” inside the SAS app. No email, no notification, nothing. The app forced us onto a two...

Booked Economy Standard on SAS, which includes a carry on, but my boarding pass shows group 5. From what I remember, group 5 is usually Economy Light where carry ons aren’t included unless you pay. Has something changed recently, or is this just how SAS is boarding now? Mostly...

Just saw some news about SAS cabin crew possibly striking during the Christmas period. Supposedly cabin crew will walk out Dec 22 to 24 and again on the 26th, and flights to hubs like Copenhagen, Stockholm, and Oslo could be affected. What’s stressing me out is I’m flying from...

Flying VIE-CPH-JFK tomorrow and I’m curious about internet on the A330-300. I don’t need it on the short hop, but on the long haul I’d really like to stay connected. Does SAS have Wi-Fi on those A330s? If so, how much does it usually cost and where can you buy it (before the...

Booked a roundtrip in premium economy and got shoved into economy on the return. Filed the EU261 involuntary downgrade claim about two and a half months ago and haven’t heard a thing since. I know they looked at it because they denied a separate delay claim, but this one just...