I travel a lot and have dealt with plenty of airlines, but this is my first real experience with SAS and it’s on another level.
Had to cancel a flight within 24 hours due to a medical emergency and rebook for later. The agent sent me a payment link that didn’t work, and it took two more calls just to get that fixed. Then the new itinerary showed the wrong return flight. I called again, the agent said they’d call back… never did.
Since then, I’ve called their 1-800 number ten times, got hung up on once, and gone in circles with their chatbot and broken help pages. It honestly feels like SAS customer service exists as a test of patience.
Is there some secret trick to actually getting help, or is this just the Scandinavian way of saying “you’re on your own”?
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