The baggage issues through CPH are bad enough on their own, but the way SAS has handled this has made it so much worse than it needed to be.
I flew through Copenhagen on Jan 10. When we landed, about half the plane never got their bags. Everyone stood around the carousel until a message popped up saying it was complete. That was it.
Around 60 people then lined up at the missing baggage desk. There were maybe three staff working. I was near the front, but people at the back must’ve waited hours just to file a claim.
When I finally filed mine, I was told my bag was still in Copenhagen and would be delivered the next day. I was in a city where it was around -5°C and had only what I wore on the plane plus a backpack. I was there for a week.
Next day, no bag. I called and was told it had arrived at my airport but wouldn’t be delivered until the following day. So I wore the same clothes for a third day. I’m here for work and didn’t have time to shop.
Third day, still no bag. Couldn’t even get through to their outsourced help line. Eventually I had to buy clothes just so I wouldn’t smell at a business event.
The next morning I finally got someone on the phone after being disconnected multiple times. First thing they ask is whether I have an AirTag, because the bag might still be in Copenhagen… or maybe already in my city.
That was the breaking point. I was forced to check what was originally a carry on because bins were full, and now days later they can’t even tell me where it is. Worse, I was repeatedly told it would arrive “tomorrow,” which is exactly why I didn’t buy proper winter clothes sooner.
Delays happen. Losing bags happens. But misleading customers and leaving them unprepared in winter conditions is inexcusable. Posting this in hopes SAS actually takes note and does better.
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