Flew with SAS and my suitcase came out damaged and basically unusable. I took photos at the airport but didn’t realize I had to file a PIR there before leaving. Once I got home, I submitted the damaged baggage report online.
Now SAS replied saying they can only handle the claim if I provide a PIR number, and that I should file the same online report to get one. Problem is, I already filed it, and it never gave me a PIR number. I can’t resubmit the same report, so I’m stuck going in circles.
Has anyone dealt with this before or figured out how to actually get a PIR after leaving the airport?
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