Online Travel Agents OTAs

Booked a hotel that says non-refundable, but I’m not trying to cancel, just change the dates a bit. Booking says they can’t do anything unless the hotel approves it. The hotel says Booking can’t change it. Now I’m stuck in the middle and not sure what to do. Is changing dates...

Booked a hotel months ago for about €300 and already paid. Now Booking messaged saying the hotel changed pricing and I need to pay another €400 within 24 hours or they’ll cancel it. Honestly thought it was a scam at first, but it’s in my actual Booking inbox. Is this even a...

I recently booked an apartment on Booking.com for an upcoming family trip. It looked perfect for what we needed, had about 10 reviews, and the price was surprisingly affordable. In hindsight, maybe a bit too good to be true. A few hours after booking, the host contacted me...

A friend of mine is traveling to China next week with his fiancée. I helped him plan the trip and suggested using Trip.com to pre-book train tickets so they’d automatically secure them once sales opened. They had four train rides planned and pre-booked all of them as soon as...

I just discovered something pretty stressful and I’m still trying to figure out what to do. A few months ago I booked roundtrip tickets to Japan for me and a friend through Priceline. When I first paid, there were a bunch of weird separate charges showing up on my card like $27,...

Had a strange situation with a Booking.com reservation in Rabat (Maison Kamal). I prepaid the stay for a friend. She arrived during the official check-in time and showed the confirmed booking. The host immediately demanded a tourist tax in cash. She didn’t refuse to pay, she...

Back in December I booked flights to Japan through Booking.com, flying with China Eastern Airlines. I normally use Booking.com for hotels and felt more comfortable booking there because I had trouble navigating the airline’s website. At the end of January, the airline cancelled...

Booked a Korean Air flight from Tokyo (NRT) to Busan (PUS) through Booking.com for a trip to Japan and Korea later this year. The ticket was marked non-refundable, but Korean Air said it should still qualify for a full refund if cancelled within 24 hours of booking. The problem...

Booked a one night stay that was advertised as a 2 bed apartment, but the listing photos made it look like a 3 bedroom house. Reached out to the owner before the trip and they even said it was a 4 bed place. Then things started getting confusing. When asking about the...

Saw someone dealing with a pretty frustrating situation with a hotel in France booked through Booking.com. They booked and fully paid back in January and got the confirmation. Then 6 weeks later the hotel contacted them saying there was a “system pricing error” and the real...

GM here. We’ve had multiple guests get tricked by GuestReservations thinking they were booking direct. Now their sponsored ad is showing above our own Google ad, which is brutal given our small budget. Two questions I haven’t really seen answered clearly: Has anyone actually...

I booked a place in Paris from Feb 11 to 17 for €683 with free cancellation until Feb 4. Later noticed they wanted a €500 damage deposit sent to a separate bank account, which made me uncomfortable. So I canceled on Jan 27, well within the free cancellation window. The owner...

Booked an overseas apartment through Booking.com for €1760. Had to pre pay to secure it. Out of nowhere we get an email saying the booking was cancelled. No real explanation. It’s now been two weeks of back and forth trying to get our money back. They keep saying we’ll “100% get...

Flying into Madrid from South America, resting a couple days, then looking to base somewhere in Spain for May. Budget is around €500 for a private room on Airbnb (shared kitchen/bathroom is fine). After that I’d try to arrange something direct with an owner. What I’m looking...

Booked an apartment in Val Thorens through Booking about 6 weeks ago. Nothing in the listing about a separate deposit. Payment was due 2 days before arrival. Three days before the trip, the host messages me on WhatsApp saying there’s a £1000 deposit that has to be transferred...

Booked Venice hotel on Booking… now they want me to pay on another site? I booked a non refundable rate on Booking because it was cheaper and paid at the time. Got the confirmation email from Booking. Within minutes, the hotel messaged me asking me to pay through a separate...

Booked flights through Booking.com. Airline changed the schedule and the new times didn’t work since the first leg would land after the connection had already departed. I contacted Booking.com support and they told me there was nothing they could do, but gave me a phone number...

Our PMS supposedly has built in overbooking protection. It should stop selling once we hit capacity. Last night we still ended up 3 rooms oversold. Two bookings from Booking.com, one from Expedia. All confirmed, prepaid, and all showed as available in our system at the time they...

I requested a stay that had a non-refundable policy and it was accepted. After booking, I realized they don’t take payment through Booking.com. They’re asking for a direct bank transfer and want me to sign a separate contract off-platform. I’m not comfortable with that, so I...

Booked a flight through Booking. It was canceled while I was literally at the gate. Airline told me I’m entitled to a full refund but since I booked through Booking, they have to request it. So I contacted Booking within 30 minutes of the cancellation. They said no problem,...