Online Travel Agents OTAs

1d ago

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Host asking for payment via bank transfer, is this normal?

I’m looking to book a weekend stay in London and received the following message from the host instead of paying through Booking.com, which I have always done in the past. You may have noticed that during booking there was no option to enter a credit card or a pay now button....

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2d ago

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Wrong last name on T’way Air booking booked via Trip.com, is it fixable before departure?

I booked a flight for a group of 4 from Singapore to Seoul, with departure on 02/05 and arrival in Incheon on 03/05 morning, on T’way Air. One of the passenger details (my companion) has a completely incorrect last name, not just a typo but the wrong surname entirely. What I...

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3d ago

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Host asking me to cancel Booking.com reservation due to “maintenance issue” one month before stay, likely during Formula 1 weekend

Hello, I have a hotel reservation in Montreal for a layover at the end of May that I booked over 6 months ago at a normal rate. I recently received a message from the host claiming there is a “maintenance issue” at the property and asking me to cancel the booking myself. The...

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3d ago

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Locked out of Airbnb late at night abroad, still waiting on hotel reimbursement advice

I wanted to share an experience and get advice on dealing with Airbnb support during an international trip. We were a group of 6 staying in a 3-bedroom Airbnb. Around midnight, the host accidentally changed the entry code. By 1:30am, we were completely locked out in freezing...

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9d ago

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Why are third party flight prices so much cheaper than booking directly with airlines

I have been searching for flights to Japan for late May to early June, and I keep noticing large price differences between third party websites and airline websites. For example, I found a flight with Shenzhen Airlines listed at around €590 on a third party site, while the same...

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15d ago

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Frontier flights well well well

I recently bought tickets to Las Vegas a couple of days ago through Expedia. I usually fly United and had never flown Frontier before, but I chose Frontier because the price was much cheaper and I went ahead with the booking. Now I’m reading a lot of negative things about...

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17d ago

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Unauthorized €2300 Charge After Suspected Booking.com Security Issue

I wanted to share a recent issue involving Booking.com as a warning to others. Despite claims that no financial data was compromised, I noticed an unauthorized charge of around €2300 on my credit card, even though I had not made any bookings. If you have saved your card details...

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20d ago

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Booking.com security breach concerns after reports of automated emails to customers

I reported a potential security issue to Booking.com about 15 days ago, but at the time they told me everything was fine on their end. Now, it appears they are sending automated emails to multiple customers, which makes me think this is not an isolated issue with a single hotel,...

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21d ago

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Suspected Booking.com scam: no reviews, no address, and no cancellation policy for London stay

I think I may have been scammed with a booking for a stay in London. A friend made the reservation, but there are several red flags that make me believe the listing might not be legitimate. The property has no reviews, no cancellation policy, and the address is supposedly only...

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23d ago

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Non-refundable Booking reservation during war –

I booked a non-refundable accommodation through Booking.com, but due to an ongoing war in my region, all commercial flights have been canceled and I’m unable to travel to my destination. I’ve already received a refund for my flight, but I’m still stuck with the hotel booking. I...

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25d ago

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Booking.com refusing refund for hotel with bed bug reports

I’m in a stressful situation and could use some advice. I booked a hotel through Booking.com with a non-refundable rate. About a week after booking, I noticed several recent reviews (posted after my reservation was made) mentioning bed bugs. My stay is coming up in a few days. I...

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26d ago

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So I know Alaska is flying to Seoul South Korea when I want to fly. But it's only showing up on Expedia. I can't find that flight on Alaska's app.

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26d ago

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Hotel in Paris Cancels Booking Due to Alleged Booking.com Issue, Leaves Me Rebooking at Higher Cost

I recently booked a hotel in Paris through Booking.com at a very low rate. Less than 48 hours before my scheduled stay, I received a message from the hotel stating that Booking.com had experienced a cyberattack, which allegedly caused incorrect low prices to be displayed. They...

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1month ago

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Online check-in not possible without Travel ID?

I’m trying to check in online from Germany on the official Lufthansa website, using the same method I’ve used for years, entering my name and booking reference. However, the current mobile website only shows options to log in with a Travel ID or create one. I’m not seeing the...

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1month ago

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Incident with hotel using ozone generator in occupied room

After checking into a hotel room, I noticed a strong and unusual chemical smell that seemed similar to chlorine or metallic odors. When I informed the front desk, they explained that the room had recently undergone construction and painting. Later, a staff member brought a...

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1month ago

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Hotel booking dispute after property closure, with platform refusing cancellation due to lack of confirmation

A user shared a situation where a friend booked a hotel through Booking.com for a future stay, but the hotel has since permanently closed. Despite providing multiple forms of evidence (including screenshots of the hotel’s website being unavailable, failed contact attempts, and...

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1month ago

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Security deposit of €500 in cash on arrival

I’ve booked and fully paid for a villa through Booking.com for a trip later this year. We are a stag group, and before booking I specifically confirmed with the host that such groups were allowed despite the listing stating otherwise, and they responded that we are welcome....

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1month ago

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Accommodation asking for passport registration link in Japan

A question about whether it is normal for an accommodation booked through Booking.com to request passport details through an external registration link. The accommodation sent a message asking to complete a form and upload passport images via a provided link. There is concern...

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1month ago

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Hotel overbooked just my first night… what actually happens here?

Booked a 5-night stay and the hotel just told me the first night is overbooked, but the rest is fine. Feels like a huge hassle having to stay somewhere else for one night, then move and check in again. In this kind of situation, does Booking usually move you somewhere for the...

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1month ago

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Booking.com says no full refund because of airline policy… stuck now

Booked a Qatar flight through booking.com and tried to cancel for 4/4, but they told me I won’t get a full refund because of the airline’s rules, not theirs. Bit frustrating since I booked through them but they’re pointing back to the airline. Not really sure what my options are...

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1month ago

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Host asking you to cancel a non-refundable booking… feels sketchy

Yeah this situation always feels off… host wants you to cancel so they don’t get penalized, but you’re the one taking the risk. The fact Booking already approved “free cancellation” because of the host is actually a good sign. That usually means you should get your money back,...

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1month ago

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Hotel cancelled 2 weeks out… and prices are now double

That’s such a bad spot to be in… especially with a non-refundable booking. You lock something in early and then suddenly you’re stuck paying way more last minute. From what I’ve seen, Booking sometimes steps in and helps find an alternative or covers part of the difference, but...

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1month ago

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Booking.com showed private bathroom… ended up shared and no refund

Booked a place that clearly said private bathroom during checkout, but right after booking the confirmation showed it was actually shared. Reached out immediately and the hotel just told me to pay more to upgrade. Booking.com said they couldn’t do anything without the hotel...

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1month ago

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Can’t change dates on Booking.com even without cancelling?

Booked a hotel that says non-refundable, but I’m not trying to cancel, just change the dates a bit. Booking says they can’t do anything unless the hotel approves it. The hotel says Booking can’t change it. Now I’m stuck in the middle and not sure what to do. Is changing dates...

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1month ago

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Forced to pay more or lose my Booking reservation?

Booked a hotel months ago for about €300 and already paid. Now Booking messaged saying the hotel changed pricing and I need to pay another €400 within 24 hours or they’ll cancel it. Honestly thought it was a scam at first, but it’s in my actual Booking inbox. Is this even a...

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