I booked a non-refundable accommodation through Booking.com, but due to an ongoing war in my region, all commercial flights have been canceled and I’m unable to travel to my destination.
I’ve already received a refund for my flight, but I’m still stuck with the hotel booking. I contacted both the property and Booking.com, and while the property initially acknowledged my request and said it would be forwarded to management, I haven’t received any response for over a week.
Booking.com has told me that any refund decision depends on the property. I also reached out again referencing force majeure due to the war and inability to travel, but I haven’t heard back.
Since I can no longer send further messages through the platform due to no replies, I’m unsure how to proceed. I’m looking for advice on what options I have to resolve this situation and possibly obtain a refund under these exceptional circumstances.
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