After checking into a hotel room, I noticed a strong and unusual chemical smell that seemed similar to chlorine or metallic odors. When I informed the front desk, they explained that the room had recently undergone construction and painting.
Later, a staff member brought a device into the room and plugged it in while we briefly left to get food. Upon returning, the smell had become even stronger. After some time, I discovered that the device appeared to be an ozone generator. A friend later advised that ozone exposure can be harmful and that rooms being treated with such machines should not be occupied.
We decided to leave the room and were able to obtain a refund for the unused nights. However, there was no response from either the hotel or Booking.com afterward. The booking was marked as “cancelled” with a “no show,” which prevents leaving a review on the platform.
I’m now wondering what steps can be taken in situations where a guest’s health may have been put at risk in this way, and what options are available for recourse or reporting.
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