I’m in a stressful situation and could use some advice.
I booked a hotel through Booking.com with a non-refundable rate. About a week after booking, I noticed several recent reviews (posted after my reservation was made) mentioning bed bugs. My stay is coming up in a few days.
I contacted the hotel, but they told me the cancellation fee is 100%. I then reached out to Booking.com multiple times and asked to speak with a supervisor. They informed me that cancellation is not possible unless I go to the property and inspect the room myself, and only then might I be eligible for some form of compensation. When I asked for clarification, I was told I would only find out about compensation after going through that process.
My main concerns are:
I’m not comfortable staying somewhere with reports of bed bugs
I’m traveling with friends, and we are young women who do not want to deal with any potentially unsafe or confrontational situations abroad
I also do not want to risk bringing bed bugs back in my luggage
I have not been charged yet because the property requested cash payment. My bank said disputes can only be made after payment is completed, and freezing the card may not prevent an offline transaction.
Has anyone dealt with a similar situation? I feel stuck because staying there seems unsafe, but booking another hotel would be expensive.
Any advice would be appreciated.
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