Japan Airlines (JAL)

Looking for any advice because this situation is getting ridiculous. I was on a JAL flight (booked through AA) and my phone slipped inside the lie-flat seat during the flight. When we landed, I tried to retrieve it but couldn’t reach it. A flight attendant noticed and called...

Wanted to share this in case it saves someone time. Took me two full days to cancel a Japan Airlines booking. Website just kept looping when I tried to cancel. Chat always said “all agents are busy” no matter the time. No clear escalation option either. Big warning: when you...

Anyone figured out how to use their insanely complex website?

I was pricing nonstop business SEA–NRT for Feb 18 and almost fell out of my chair. HA 823 was showing 330k Alaska points. JL 67 on the same route was 60k. How does that make any sense? JAL is consistently one of the top business class products out there, and Hawaiian, while...

Booked an award ticket with AA miles but got refused check in at the airport and I’m trying to make sure it doesn’t happen again. Routing was Midwest regional airport to ORD on AA, then ORD to NRT on JAL, then next day HND to PEK on JAL. I hold a Chinese passport and don’t have...

Trying to decide between JAL and ANA for a multi city trip: SYD–HND–CDG, then CDG–HND and HND–SYD. Pricing right now is about $3092 on JAL vs $2350 on ANA, so roughly a $740 difference. ANA would be 787-9 on all legs in a 3-3-3 layout. JAL would be A350 on the CDG legs (also...

This is one of the worst first award booking experiences, so yeah, the stress makes sense. Unfortunately BA touching a partner booking, especially for something like a name change, is exactly how these get blown up. The frustrating truth is BA agents often don’t warn you that...

Trying to book Japan Airlines from LA to Tokyo and their system won’t accept two middle names with a space. It keeps giving errors, but JAL also warns that names must match the passport exactly. After an hour with customer service, we found it only works if we combine both...

Booked a oneworld RTW ticket through JAL that includes Alaska and American segments for the US portion. After purchase, JAL only sent me their own PNR. That one works on JAL’s site, but doesn’t pull up anything on Alaska or AA. Is there a way to see the Alaska and American PNRs...

Have a JAL award booked through Finnair. JAL changed the arrival time into HND from 10am to 5pm, so in the JAL app I was offered a free change. I picked a 10am arrival into NRT instead so I wouldn’t lose basically a full day. After confirming, I got a message saying I need to...

Trying to book flights to Tokyo and I’m torn between buying JAL tickets through American or just getting them straight from JAL. Prices look basically the same. I’ve heard seat selection on JAL used to be annoying when booking through AA, but maybe it’s better now. If I book...

Just wrapped my first Hyatt run in Japan and had a mix of surprises. Hyatt House Shibuya was the standout for me. Super comfy, crazy quiet, and the blackout curtain magnet thing almost made me want one at home. Bit of a weird entrance setup and the reception being on the 16th...

Found a JAL flight that fits perfectly, but buying it through Alaska is around 200 bucks cheaper. Alaska says I’ll have to pick seats through JAL after booking, and JAL’s seat map shows tons of space right now. Feels almost too good. Do you actually lose anything by booking the...

Been trying to lock in business class to Tokyo for late May/early June, and ANA/JAL space is basically a ghost town unless you book last minute, which I can’t do. I did find JAL seats for 105k one way, so 420k round trip for two of us. The problem is actually getting 420k JAL...

I’ve got Lifetime Gold with American and will be flying JAL soon on an economy O fare. My wife and kids are on a separate booking. Does AA Lifetime Gold translate to oneworld Ruby for this flight? And if so, what actual benefits should I expect on JAL?

My mom’s flying from Kathmandu to Honolulu with Cathay Pacific and Japan Airlines (both Oneworld). Anyone know if her bags will be checked all the way through since it’s a codeshare?

Trying to hit Alaska status and have a RTW trip coming up. I’m AA Plat Pro but plan to credit my JL HND–LAX flight to AS. Will I still be able to show my oneworld Emerald card at HND and get into the JL First Class Lounge even though the flight’s credited to AS?