Global Hotel Brands

What is the real value of the complimentary 35,000-point annual free night benefit if it is rarely enough to book decent hotels? I tried to use my annual free night and found that a hotel costing around $250 per night requires about 81,000 points. That feels like a very poor...

Like others have reported, it seems I may no longer be receiving Hilton Honors points when booking through Concur. I have two upcoming stays booked using two different rate plans, and I recently received notifications that both are not eligible for points or benefits. This is...

Sorry, the photo of a cockroach (or possibly beetle, not entirely sure) outside our room is not the main point here, though it did happen and seems fairly common in Indonesia. The main issue was the service at this property, which was very disappointing overall. The room itself...

It looks like the DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown may have a pricing error, with suites including breakfast showing for around $46 per night. The same room type typically costs more than $200 during similar periods. The discounted rate appears to be...

Hi everyone, is it normal for a Marriott property to add a 10 percent service charge that wasn’t clearly disclosed during the booking process? This happened during my stay in San Jose del Cabo, and I wasn’t aware of the charge until later. It was my first time visiting the area,...

I’m fairly new to World of Hyatt but have started traveling more frequently for work, so I’ve been staying at Hyatt properties over the past couple of weeks. I stayed at three different hotels recently, and for two of them both qualifying nights and points posted correctly....

I have a work trip this week where I’m staying at both a Home2 Suites and a Hilton Garden Inn. I’ve stayed at these properties before and previously received points for similar stays. From what I can see in Concur, nothing about the booking process has changed. However, on June...

I really appreciate the convenience of Hyatt's digital key feature when it actually works. The problem is that, most of the time, it doesn't. This time, what concerned me even more was that the virtual key displayed in the app wasn't even assigned to my room, or anything close...

I'm trying to book a hotel in Dubai using the IHG One Pass rate, but I can't seem to find any properties offering it. The listings only appear to show the standard rates, and I haven't been able to find any dates where the One Pass rate is available. Am I missing something, or...

A few days ago, I asked for advice on which room to choose, and for anyone wondering, the garden view was definitely worth it. I was in town for a conference, but my wife and I arrived a day early to attend the funeral of a close friend in Virginia. Unfortunately, our flight...

As someone who has been traveling for over 25 years, I’ve generally avoided using in-room coffee makers at hotels because I assume they are not consistently maintained. Recently, I decided to test this again by running plain water through the machine and collecting it in a clean...

I received the usual "your stay is coming up" email from Hilton and noticed an unexpected detail buried in the message. Apparently, an amenity or facility at the property will be closed during my stay, yet no one had contacted me directly beforehand to let me know about it. It...

I have stayed at several IHG properties in Thailand and Japan, including Kimpton, InterContinental, and Holiday Inn hotels, and I have been surprised by how much more upscale many of them feel compared to their counterparts in the United States. The Kimpton in Bangkok, in...

We paid more than €600 per night for two people on the "Unlimited Luxury" all-inclusive package. After a two-night stay, we left feeling that we would have been happier choosing another property. Food and Dining: The buffet experience was consistently disappointing. Much of the...

I am currently staying at a Canopy property and noticed a new logo on the Wi-Fi login page. I also found the updated branding on Hilton's official media pages, but I could not find any additional information explaining the change. One interesting detail is that the new design...

I received this offer recently and am considering taking advantage of it. I have never been particularly interested in visiting Hawaii because it is a long flight and still within the United States, which made it hard for me to justify the trip. However, I am now thinking about...

I was browsing my Hilton Honors offers and noticed this promotion appearing quite often. I decided to look into it, and the offer is for HGV on the Boulevard hotel. Has anyone actually taken this deal? If so, what was your experience like? It seems a bit too good to be true, so...

I came across hotel rates during Game 1 of the Finals period and was shocked by the pricing in New York City, even though the game itself was not even taking place there. A standard room, not even a suite, was listed at around 15,000 per night (about 11,500 USD after...

Another day. Another devaluation

I am trying to book a stay at the DoubleTree by Hilton in Ljubljana through both the Hilton app and website, but whenever I select my Hilton Amex card as the payment method, I receive a message saying that this card type is not accepted at the property. I know American Express...