Global Hotel Brands

I’ve been using Marriott Bonvoy Nightly Upgrade Awards (NUAs) quite a bit this year, but I have yet to get a single one approved. I’ve tried both short and long stays, weekdays and weekends, across different brands, and every request has been declined so far. My most recent...

We have been to Manhattan a few times over the past few years, mostly in spring and summer, but this time we will be visiting from December 21 to 28 to experience New York during the holiday season for the first time. We have stayed at The Barclay three times and generally enjoy...

I previously had 30 elite nights showing in my Marriott Bonvoy account. This included 2 bonus nights that had already posted from a March stay. Today I checked my account and it now shows 28 nights instead. It looks like the 2 bonus nights may have been removed or reversed. I am...

Hello, I will be staying in Houston for work next month for about 7–8 nights. I usually stay at Hampton Inn & Suites, but this time I booked a Tru by Hilton property because the rates were significantly better and the location works for my commute. I have stayed at Tru before...

Hello, I’ve stayed at three different Marriott properties recently while traveling across the country with my husband and our three cats. Each booking was made in advance with pets declared, and I expected the standard pet fee to apply. However, after checkout, I noticed that...

I am trying to understand if it is possible to use the 4th night free benefit with IHG Hotels & Resorts in a situation where I only actually need 3 nights. For example, I plan to stay Monday to Wednesday nights and check out Thursday morning. However, I will arrive early on...

A Hilton Hotels & Resorts Hampton Inn property we frequently stay at for work (about 33k USD annually in spend) has told us they will not honor the Diamond Reserve late checkout benefit. When I asked about upcoming changes to Diamond Reserve benefits and how late checkout would...

I arrived to check in at the Hyatt Regency Los Angeles International Airport and was informed at the front desk that there was no water available at the property. While I was discussing options with staff, I observed another couple being offered a room at a nearby Hyatt property...

My wife and I booked a one-night stay at LondonHouse Chicago using a Hilton Free Night Certificate for a layover on May 13. It was a carefully chosen location for walking access to our plans in the area. However, the reservation was mistakenly processed using points instead of...

Hello, I am looking for advice regarding a recent issue with Marriott Bonvoy. I recently completed a 7-night stay at LaLuna in Grenada. I booked the stay through my Marriott account using the app and paid with my Bonvoy credit card. After two weeks, the points and nights still...

When booking through the Hilton app, I have sometimes selected one guest initially and then added an additional guest’s details later during the booking process. As a result, my reservation still shows only one guest. Despite this, I have not had any issues at check-in or during...

For the past 4 to 5 days, I have noticed that the booking calendar on Marriott only goes up to April 9, 2027, regardless of the destination or city I select. Normally, I would expect the available booking dates to move forward by one day each day, but it seems stuck at the same...

I was planning to stay at the Waldorf Hilton in London for a few days in early January 2027, but I noticed it is fully booked that entire week. It seems unusual since the hotel still shows availability over Christmas and New Year’s. I checked for events in the area but could not...

I stayed at the Holiday Inn Express in Ashland, Oregon and overall the property itself was fine, including the room, breakfast, and gym. My concern is with the management and TV access. After checking in, I noticed that certain channels like MSNBC and Disney were password...

We recently cruised aboard Ilma with the Ritz-Carlton Yacht Collection. I haven’t seen any points post to my Marriott Bonvoy account, but my spouse received a large number of points instead. Does anyone know how the points system works for these cruises? Do all points go to just...

My dad and I have the same first and last name and share the same home address. A few years ago, I created a World of Hyatt account and built up around 250k points. Later, my dad applied for the World of Hyatt credit card and left the membership number blank, expecting to be...

I’m trying to understand how booking with IHG Hotels & Resorts points works, but the pricing comparison is confusing me. I’m looking at a 4-night stay: Cash price: $1579.92 USD Points + cash: $1539.00 USD + 94,000 points (Reward Nights rate) So it looks like 94,000 points is...