Global Hotel Brands

Recently stayed for 4 nights at a Category 6 property in New York City booked through Hyatt Hotels Corporation, and we had no consistent hot water throughout the entire stay. At most, it lasted a couple of minutes before turning cold, which made showering and caring for our...

My fiancée and I are planning to have our wedding at a Hilton property, and the initial quote we received is around $60,000. I’ve been researching credit cards and the Hilton Honors American Express Aspire Card keeps coming up as a strong option, so I’m trying to understand if...

I previously had 30 elite nights showing in my Marriott Bonvoy account. This included 2 bonus nights that had already posted from a March stay. Today I checked my account and it now shows 28 nights instead. It looks like the 2 bonus nights may have been removed or reversed. I am...

Hello, I am looking for advice regarding a recent issue with Marriott Bonvoy. I recently completed a 7-night stay at LaLuna in Grenada. I booked the stay through my Marriott account using the app and paid with my Bonvoy credit card. After two weeks, the points and nights still...

We recently cruised aboard Ilma with the Ritz-Carlton Yacht Collection. I haven’t seen any points post to my Marriott Bonvoy account, but my spouse received a large number of points instead. Does anyone know how the points system works for these cruises? Do all points go to just...

When booking through the Hilton app, I have sometimes selected one guest initially and then added an additional guest’s details later during the booking process. As a result, my reservation still shows only one guest. Despite this, I have not had any issues at check-in or during...

I’m planning to use points to book a stay with the 5th night free benefit under Hilton. I was told by a phone agent that I need to have enough points in my account to cover all 5 nights, even though one night is supposed to be free and I’ll only be paying for 4 nights worth of...

Hi everyone, I have an upcoming stay booked at the new Six Senses London, which I was really excited about. As an IHG Platinum Ambassador member, one of the key perks I was looking forward to was the brand-specific benefit of two complimentary massages. However, I was recently...

I recently checked out from The SOMM Hotel (Autograph Collection) and had a frustrating experience at the front desk. I attempted to pay using Marriott gift cards that have Delta branding on them. The staff initially refused to accept them, assuming they were Delta-only cards,...

A Hilton Hotels & Resorts Hampton Inn property we frequently stay at for work (about 33k USD annually in spend) has told us they will not honor the Diamond Reserve late checkout benefit. When I asked about upcoming changes to Diamond Reserve benefits and how late checkout would...

Hello, I will be staying in Houston for work next month for about 7–8 nights. I usually stay at Hampton Inn & Suites, but this time I booked a Tru by Hilton property because the rates were significantly better and the location works for my commute. I have stayed at Tru before...

Hello, I’ve stayed at three different Marriott properties recently while traveling across the country with my husband and our three cats. Each booking was made in advance with pets declared, and I expected the standard pet fee to apply. However, after checkout, I noticed that...

I am trying to understand if it is possible to use the 4th night free benefit with IHG Hotels & Resorts in a situation where I only actually need 3 nights. For example, I plan to stay Monday to Wednesday nights and check out Thursday morning. However, I will arrive early on...