Compensation

I reserved a room that was clearly listed as sleeping four. King bed plus a pull out sofa. When we arrived, it was just a king with a chaise lounge that wasn’t meant to sleep on. So basically a room for two. They said they don’t even have rooms like the one I booked, but I have...

They moved your departure from 18:50 to 10:30 six days before the trip. That’s not a small tweak. That completely wrecks your schedule, especially coming off a night shift and scrambling 80 km home just to shower and run back out. Then instead of addressing that, they reply...

Had a successful AviationADR determination last year against Ryanair. Award was £350 per passenger for 3 passengers, so £1,050 total. In November I received just £350. I raised it multiple times through the ADR portal. They kept saying they’d ask Ryanair for proof of payment,...

My checked bag (about 25kg) was officially declared lost by Turkish Airlines. I submitted receipts and documentation totaling around €1,950 for the contents, plus about €350 for essentials I had to buy while waiting for the bag. They came back with an offer of roughly €926 and...

Hawaiian lost my wife’s suitcase on a mainland trip. It didn’t show up until weeks later, long after we were home. Instead of relaxing at the resort and wearing the outfits she bought specifically for the trip, we spent a big chunk of the vacation shopping for clothes, washing...

My girlfriend and I had our suitcases stolen from the luggage hold on a Ljubljana to Milan FlixBus (14/02). We filed a police report in Milan and submitted the official FlixBus lost and found form, but now we feel stuck. Not sure what the next step is or how realistic...

Last year I had an operational (non-weather) delay on Spirit that caused me to miss my connecting flight and resulted in $700+ in direct losses, plus professional disruption. What happened: • First leg delayed for operational reasons • Missed my onward connection • No meaningful...

Flew Frontier Jan 22 into Memphis. Weather delay, fine, I get it. My checked bag didn’t make it back to Houston with me. Was told it would be delivered in a few days. Never happened. Since then I’ve called over and over and keep getting different answers. “Still in Memphis.”...

I always see stories from people flying in the US where airlines offer hundreds or even thousands in travel credit if a flight is overbooked and they need volunteers. But I can’t remember ever hearing this happen on British Airways. Does BA actually do this? If so, how common is...

I saw this story and honestly… that is some next level airline luck. Guy volunteers to give up his seat on a PHX to MIA flight for $300. Gate agent says whatever the last volunteer gets, everyone gets. It climbed all the way to $2000 and he got the full amount. Then it gets even...

Lufthansa has acknowledged multiple times that they owe us €800 for delays. It’s been four months. Dozens of emails. Chats. Promises. Still no payment. At this point it’s less about the money and more about the principle. It genuinely feels like they acknowledge liability and...

€50 is basically an insult if the bag was properly damaged. Under the Montreal Convention they’re liable up to around €1,300+ for baggage damage, but that doesn’t mean they just pay whatever you ask. You usually need proof of purchase or proof of value, photos of the damage, PIR...

Honestly, that’s a pretty solid outcome by Spirit standards. If they gave: Hotel Meal voucher Rebooked you next morning $100 future flight credit That usually points to a controllable cancellation (crew, maintenance, aircraft rotation), not weather. When it’s weather, they...

We were supposed to fly DEL to SFO on March 14 and got notified about 12 hours before departure that our flight was cancelled. Instead of a reasonable alternative, they rebooked us for April 2… almost 3 weeks later. Called them and basically got told there was nothing they could...

I had a 14 hour flight delay on January 24 and submitted a compensation claim through Wizz Air’s website on January 29. Since then I haven’t received any response from them. A friend who was on the same flight already received compensation, but I still haven’t heard anything. He...

After a disrupted Ryanair flight last year, I had to pay for some basic expenses like a hotel, transport, and food overnight. Nothing excessive, just normal costs you’d expect to be reimbursed after a disruption. I submitted the receipts multiple times, opened several support...

Had a frustrating situation with Aer Lingus recently. Our original itinerary was JFK → Manchester → Dublin with a 7:00 pm departure. While we were driving to the airport we suddenly got an email saying we were moved to a 5:00 pm direct flight to Dublin. We never requested that...

This is a rough one. Flight 474 AUA to BOS delayed 6 hours, sat on board 2 more, then pilot announces radar issue and says it’s unsafe to fly. Everyone deplanes, gets bused to hotels, no real communication. Next day some passengers lose their seats because the aircraft gets...

The key issue here is the reason for the delay. Strong winds causing a go around and diversion are generally considered “extraordinary circumstances” under EU261. Weather is one of the classic exemptions, meaning the airline usually doesn’t owe compensation even if you arrive...