After dealing with a 4+ hour delay, I finally received compensation from Turkish Airlines, so I wanted to share the process in case it helps someone else.
Quick background: I was flying to Pakistan and the experience turned into a mess. The aircraft changed multiple times, the flight was delayed repeatedly, and the gate changed several times including a move to a different concourse. Delays happen with any airline, but what frustrated me most was the communication and how the compensation side was handled.
A few things I learned during the delay:
• Stay close to the gate because boarding times can change unexpectedly.
• Ask about meal vouchers because they were available but not proactively communicated.
• Save screenshots, emails, and any documentation related to the delay.
For compensation, here is what I did:
Contacted Turkish and asked for the reason behind the delay.
Requested compensation under applicable passenger rights rules.
Received a generic response and was told I was not eligible.
Escalated the matter through the SHGM complaint system.
Submitted screenshots and supporting details.
Received a response about 11 days later.
Turkish later offered either miles or cash compensation.
I ended up receiving €600 by bank transfer after completing the required form and identity verification process.
I am sharing this because I see many people assume that if an airline says "not eligible," the process ends there. Sometimes it does not. If you believe you qualify, document everything and keep pushing through the proper channels.
Has anyone else gone through a similar process with Turkish or another airline?
0