I had a frustrating experience on my Delta flight from Atlanta to Toronto. There was no prior notice that the aircraft’s seatback screens and charging ports would be unavailable, which left me unprepared since I hadn’t fully charged my devices before boarding.
The departure was also delayed by about 45 minutes due to baggage being loaded onto the wrong aircraft. The only compensation offered was 2,000 miles, which doesn’t feel adequate given the impact.
Because of these issues, I’m now at risk of missing an important business dinner, and I’ll likely need to replace or manage my phone situation before I can even get to my hotel.
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