Hotels

This sounds like an absolute mess. Had 3 rooms booked for 2 nights, showed up at 2:30 and kept getting told to come back later because housekeeping was behind. By 8pm the lobby was packed with stranded guests and a softball team. After standing in line for 1.5 hours, you get...

We’re currently staying at a fairly expensive hotel in a resort town and I’m not sure what’s normal in situations like this. The hotel says housekeeping is provided every third day, but we’ve been here since Sunday and now it’s day four and no one has come to clean the room at...

I reserved a room that was clearly listed as sleeping four. King bed plus a pull out sofa. When we arrived, it was just a king with a chaise lounge that wasn’t meant to sleep on. So basically a room for two. They said they don’t even have rooms like the one I booked, but I have...

I booked my first Marriott stay with executive lounge access for two people, but at check in it looks like they only coded access for one. In the Marriott app and on the website under manage reservation, it clearly shows lounge access for two. I even showed that in the app to...

We’re staying at an IHG hotel this week because of unexpected repairs at home. Overall the hotel has been great. Clean rooms, helpful front desk, no issues there. But one of the restaurant servers left a bad impression and I’m not sure if it’s worth bringing up to management....

Weekly work traveler here. I’ve mostly stayed Marriott but started mixing in Hilton. Back in November I had a stay booked in Austin. My flight on 11/12 got cancelled because of the government shutdown staffing issues. I called the hotel and they told me they wouldn’t charge me...

Trying to book a King room at the InterContinental Marseille using the staff rate, but whenever I enter 3 guests the staff rate disappears. Since I’m an Ambassador, my understanding was that a King room upgrade to a King with a sofa should be guaranteed, which would make it fine...

Booked a stay directly through IHG as a member, but when checking in at the hotel the charged rate was higher than the price shown on the reservation. After contacting IHG customer service, they confirmed that the reservation rate was correct and that the hotel should not have...

That would get old fast. Having to wait 10 days, then contact Bonvoy, then wait again just to get basic welcome points is annoying. Especially when it keeps happening. Once or twice, fine. But 4 out of 5 stays feels like a pattern. It makes you wonder if some properties just...

I’m planning a 3 night stay in November and need 5 rooms total. I have enough points to fully cover 2 rooms, and the other 3 will be paid in cash. Is there any advantage to booking all 5 rooms under one reservation versus making 5 separate bookings under my IHG account? One...

First off, I know this was ultimately my fault. If you leave something in a hotel room and check out, that’s on you. That said, I stay at Hilton properties 75 to 100 nights a year. Diamond status. Very familiar with the ecosystem. This is the first real issue I’ve run into. This...

I’m pretty new to Bonvoy and just realized I’ve got 50,000 points expiring in about 3 weeks. No hotel stays planned before then. What’s the simplest way to generate activity so they don’t expire? I saw you can link Starbucks. If I connect it and just buy a coffee, does that...

We’ve been at the Westin Puerto Vallarta all week. Solid stay overall, even with some amenities under renovation and a bit of construction noise. Checked out today. Bags at the door. Bellmen called a taxi. Then we find out the road to the airport is blocked because of the fires....

I stayed at the SpringHill Suites in Brandon, Florida using Bonvoy points. The first night was fine, but the second night around 12:20 AM a very loud jackhammer-like noise started coming from the bathroom in our room. I called the front desk and the agent told me it was a known...

I have a 4 night stay starting tomorrow at a Hampton Inn in New York, but my travel plans changed and I now need to leave a day early. I called the front desk and they told me there would be a penalty of one full night for checking out early. However, when I looked at the...

That would drive me nuts. If you booked the stay in the app while logged into your Platinum account and it showed in your upcoming trips, it makes zero sense that it somehow ended up under a random duplicate account from ten years ago. The hotel can only see whatever Bonvoy...

I’ve stayed at a few IHG properties but never really tried both of these brands back to back. Are Kimpton and InterContinental considered the same tier within IHG, or is one supposed to be more upscale than the other? Curious how people think they compare in terms of service,...

I’ve been noticing more Vignette Collection hotels popping up, especially around China. I usually stick with InterContinental, but I’m thinking about trying something different next trip. For those who’ve stayed at a Vignette property, how was the experience? Curious about...

Trying to book a 4 night stay using IHG reward points and noticed something a bit strange. The promotion says the 4th night is free, but when looking at the booking details the first three nights cost more points than they would if booked separately for those same dates. Still...

A Hilton Diamond member shared a strange experience after a recent hotel stay. At check in, asked about a complimentary upgrade, but the duty manager said the hotel was fully booked. At the same time, the Hilton app was showing plenty of available rooms. The manager said his...

Work at a full service Marriott with about 200 rooms and only 4 suites, and it’s interesting how often guests assume front desk staff are intentionally blocking upgrades. The reality is most of the time upgrades are easy to give and cost the front desk nothing. The problem is...

Just a heads up about a potential scam involving an old IHG Rewards phone number: 1-888-211-9875. This number appears on the back of older IHG Rewards cards. Calls to this number are reportedly being answered by people pretending to be IHG staff. They take credit card details...