HotelCancellation

18d ago

7 comments

Hyatt canceled my rooms at 9:30pm, charged me anyway, and won’t refund

This sounds like an absolute mess. Had 3 rooms booked for 2 nights, showed up at 2:30 and kept getting told to come back later because housekeeping was behind. By 8pm the lobby was packed with stranded guests and a softball team. After standing in line for 1.5 hours, you get...

10

25d ago

0 comments

Hyatt Regency Rome canceled my April stay

I had a stay booked at the new Hyatt Regency Rome from 4/17 to 4/20 and just found out it got canceled. When I called before, they told me the hotel would open around 4/15/26 for guests who had already booked before they pushed the official opening to June 1. I was honestly kind...

1

1month ago

8 comments

This Booking.com situation would make me furious too

Reading this honestly made my blood boil. You did everything right. Booked early, picked a legit 5 star resort, got canceled because of a delayed opening, and then had your entire trip domino into chaos. That’s not a small inconvenience, that’s a full blown trip rewrite. The €60...

11

1month ago

0 comments

Hotel approved refund but Booking.com won’t process it… what now?

Booked a hotel in Iceland and shortly after received some serious medical news, so I needed to cancel. Timeline has been a mess: Jan 24: Called Booking.com and was told I was within the window for a no charge cancellation. No mention of partner offers or restrictions. Jan 27:...

7

1month ago

0 comments

Hotel canceled on me and Booking.com locked my refund as credit

Booked a hotel in New York about three months ago and the hotel ended up canceling because they went out of business. Booking.com told me I’d get a refund, so I went ahead and booked another hotel off platform that I’ll pay for on arrival. I assumed the refund would come back to...

3

1month ago

0 comments

Two awful Booking.com issues on my very first use

This was my first time using Booking.com and honestly it’s been a mess. First issue: I booked a place and on check in day it looked nothing like the photos. I used the “cancel without fee” option and the property accepted it. A week later, the property comes back and says no...

0

2month ago

0 comments

Airbnb forced us to cancel a $10k booking and suspended our account over a dog we don’t allow

Long time Superhosts here, almost 100 five star reviews, but this experience has been unreal. We listed our primary home for the first time this winter while we planned a short trip south. We turned off Instant Book, set a high nightly rate and a 10 night minimum, and were fine...

3

2month ago

0 comments

Kid booked a non refundable hotel on Booking with a fake card, now they want full payment

Bit of a panic situation. My nephew somehow made a $700 one night hotel booking on Booking.com using a fake credit card he found online. I caught it almost right away and tried to cancel, but the hotel says it’s non refundable and they want the full amount. No deposit was taken,...

1

2month ago

0 comments

My reservation got cancelled a week before check-in. Booking offers me 10% compensation but meanwhile prices are at least 50% higher.

The reservation was for 13 friends, and now we are stuck with only expensive options available

0

2month ago

0 comments

Charged by Booking.com after free cancellation… anyone dealt with this?

I booked a hotel in Seoul for 5 nights and cancelled it immediately under the free cancellation policy. My friend booked the same hotel for the same dates, and I paid for her booking since we were traveling together. That charge went through as expected. A few days later, I...

3

3month ago

0 comments

Booking.com says my reservation was canceled after we already stayed, what now?

Had a weird situation with Booking.com and a hotel. There were a bunch of issues getting my credit card to go through before the stay, but it finally processed right before they were about to cancel. We stayed all 3 nights, no issues on property, and I can see the charge on my...

0

3month ago

0 comments

Booking.com free cancellation disappeared after I changed the dates

Booked a hotel through Booking.com with free cancellation and pay later. A month out, so no rush. I only changed the end date by one day and didn’t see any warning about the cancellation policy changing. After the amendment, the booking no longer shows as free cancellation. The...

0

3month ago

0 comments

Hotel cancellation due to high winds.

Hi - I had a reservation at a hotel that we couldn’t make since the ferry was cancelled due to high winds. We’re working with bookingdotcom to get a refund and received the below message. I find the wording confusing though. The hotel was $504 (much more than we usually spend...

6

3month ago

0 comments

Free cancellation still valid if you prepay?

Have a Booking dot com stay with free cancellation until the day before, and payment isn’t due till then. I kinda want to just pay it now, but not sure if that changes anything. If I cancel later, do I still get the refund since it’s a free cancel rate, or does paying early lock...

0

3month ago

0 comments

Booking.com feeling super unreliable lately

Had a rough run with Booking.com too, especially in the Caribbean. Even with a confirmed reservation, anything that isn’t pre charged feels shaky. Properties cancel at the last minute, and Booking.com just shrugs because technically the hotel hit the cancel button. We booked...

3

4month ago

0 comments

Host asked me to cancel 3 days before check-in… now everything is 3x the price

Booked a great place months ago, perfect reviews, whole spot to myself, breakfast included. Three days before my trip the host messages saying he’s sick and asks me to cancel so it stays in the free cancellation window. I’d already paid. Called Booking and after getting hung up...

0

4month ago

5 comments

Hotel Closed Without Notice, Sonder Village 21 Nashville

Just a heads up and request for advice, I had a reservation next week at Sonder Village 21 in Nashville, but I found out on my own (via Google Maps!) that the hotel has been permanently closed. I never got any cancellation email or notification. When I called customer service,...

5