Hawaiian Airlines

Was supposed to fly Seoul to Seattle on March 13. Flight kept getting delayed and then eventually got cancelled. They put us on a bus to a hotel about 45 minutes away and said they’d update us on a new flight… but we haven’t heard anything. Tried contacting Hawaiian and they’re...

Got automatically upgraded to first class at the gate today on my flight to the mainland. I used to be Pualani Platinum / now Atmos Gold, and under the old system you had to request upgrades online, deal with expiring certs, call customer service, or use miles. This time it just...

Had a flight to Seattle scheduled for 2:30pm, but ended up stuck at the airport until around 9pm because of a series of delays. Boarded on time and even left the gate, then after sitting on the plane for about an hour there was apparently a mechanical issue, so everyone had to...

I booked a trip from Honolulu to Las Vegas using the $100 companion discount from my Hawaiian Airlines credit card for a friend and me. Now a work trip has come up on the West Coast the same day I’m supposed to fly back home. Instead of flying 6 hours home and then another 5...

Just got back from Maui, amazing trip, but dealing with Hawaiian Airlines after has been a headache. We booked directly with Hawaiian and paid using the Hawaiian credit card, which is supposed to give two free checked bags. Instead we were charged both ways. $40 for the first...

Hawaiian lost my wife’s suitcase on a mainland trip. It didn’t show up until weeks later, long after we were home. Instead of relaxing at the resort and wearing the outfits she bought specifically for the trip, we spent a big chunk of the vacation shopping for clothes, washing...

Booked HA899 HNL to SEA this morning. Checked the inbound last night, saw the plane had arrived, figured we were set. Get to the airport and departure is pushed 45 minutes. Plane swap. Fine. Still an A330. Then another hour delay. Then another. Gate area turns into chaos with...

If I book a fully refundable Main Cabin ticket and later see the same flight drop to a cheaper non refundable fare, can I just cancel the refundable one and rebook at the lower price? Also, is it safer to book the cheaper fare first and then cancel the refundable one after, just...

I booked a roundtrip from Denver to Japan on Hawaiian Airlines and was offered an Extra Comfort upgrade for $300 each way. I’m 24 and generally handle long flights pretty well, but I’ve never flown Hawaiian or done this route before. For those who’ve flown Hawaiian’s 787-9, is...

I was pricing nonstop business SEA–NRT for Feb 18 and almost fell out of my chair. HA 823 was showing 330k Alaska points. JL 67 on the same route was 60k. How does that make any sense? JAL is consistently one of the top business class products out there, and Hawaiian, while...

I get why you’re thinking about it. When the next nonstop is 4 days later, it suddenly feels high stakes. First, 4h45 in HNL is a very healthy buffer. That’s not tight at all. You’d need a pretty major delay out of PDX to miss it. If something did go wrong and it’s all on one...

Trying to figure out what happened here. Called reservations about two weeks ago and used two upgrade certificates for an international flight. They confirmed the request on the phone. At the airport, the desk said they couldn’t see the upgrade request at all and told me first...

This sounds beyond frustrating, especially when everything is technically correct and it still just dumps you with a “see agent at airport” error. Mixed Hawaiian and Alaska itineraries seem to be the worst of both worlds right now. Two record locators, two apps, neither able to...

Booked a flight last month from SJC to Hawaii on Hawaiian, but the ticket was booked through Alaska. I just received my Alaska Airlines Visa (Ascent) card and I’m wondering if there’s any way to still use the free checked bag benefit. Since the ticket was booked before I had the...

Looking at booking first class on the HA 787 from Seattle to Honolulu at the end of February. From what I’ve read, the 787s are eventually supposed to move to more international flying, so I’m a bit nervous about an equipment swap. There’s still a 3:45pm SEA to HNL flight...

We fly to Hawaii every spring break, same route every year. Long Beach out on Easter Sunday, stay a week. Last year it was about $1,700 for four tickets, which was already up a lot from the year before. Checked this year and it’s showing $7,500 for the same four tickets. Seven....

Couldn’t even log in on a computer for over 30 minutes. When I finally got in, I tried to select Extra Comfort seats (I’m Atmos Gold), but the system errored out and logged me out again. After getting back in, the system showed me as already checked in and completely locked out...

Booked first class seats on Hawaiian Airlines from SEA to HNL. After a delay at the gate, the flight was ultimately canceled. We were rebooked on a later flight, but only in regular economy, not even premium. Between losing first class, the delay, and missed time in Hawaii, it...

I booked SEA to HNL on 3/1 specifically because it was showing a 787. About two weeks later, it got switched to an A330. Wondering how realistic it is that it switches back to the 787 at this point. I’ve been checking schedules and can’t find any morning SEA or LAX to HNL...

12 hours at DFW waiting for a crew that never showed up

Executive Platinum on AA but working on building status with Alaska and Hawaiian. Flying to the mainland this week on Hawaiian, booked through Alaska. I’m ATMOS Silver and have two lounge passes from the ATMOS card. Wasn’t sure what, if any, lounge I could actually use with this...

Sharing this in case it helps someone else. I had about $600 in Hawaiian flight credit and their policy is brutal. You have to use the full amount in one booking, and you have to call in to use it. I tried multiple times over the last 10 months. Every time it meant long holds,...