Hawaiian Airlines

I booked a roundtrip from Denver to Japan on Hawaiian Airlines and was offered an Extra Comfort upgrade for $300 each way. I’m 24 and generally handle long flights pretty well, but I’ve never flown Hawaiian or done this route before. For those who’ve flown Hawaiian’s 787-9, is...

I was pricing nonstop business SEA–NRT for Feb 18 and almost fell out of my chair. HA 823 was showing 330k Alaska points. JL 67 on the same route was 60k. How does that make any sense? JAL is consistently one of the top business class products out there, and Hawaiian, while...

Hawaiian lost my wife’s suitcase on a mainland trip. It didn’t show up until weeks later, long after we were home. Instead of relaxing at the resort and wearing the outfits she bought specifically for the trip, we spent a big chunk of the vacation shopping for clothes, washing...

Got automatically upgraded to first class at the gate today on my flight to the mainland. I used to be Pualani Platinum / now Atmos Gold, and under the old system you had to request upgrades online, deal with expiring certs, call customer service, or use miles. This time it just...

If I book a fully refundable Main Cabin ticket and later see the same flight drop to a cheaper non refundable fare, can I just cancel the refundable one and rebook at the lower price? Also, is it safer to book the cheaper fare first and then cancel the refundable one after, just...

I get why you’re thinking about it. When the next nonstop is 4 days later, it suddenly feels high stakes. First, 4h45 in HNL is a very healthy buffer. That’s not tight at all. You’d need a pretty major delay out of PDX to miss it. If something did go wrong and it’s all on one...

Had a flight to Seattle scheduled for 2:30pm, but ended up stuck at the airport until around 9pm because of a series of delays. Boarded on time and even left the gate, then after sitting on the plane for about an hour there was apparently a mechanical issue, so everyone had to...

I booked a trip from Honolulu to Las Vegas using the $100 companion discount from my Hawaiian Airlines credit card for a friend and me. Now a work trip has come up on the West Coast the same day I’m supposed to fly back home. Instead of flying 6 hours home and then another 5...

Just got back from Maui, amazing trip, but dealing with Hawaiian Airlines after has been a headache. We booked directly with Hawaiian and paid using the Hawaiian credit card, which is supposed to give two free checked bags. Instead we were charged both ways. $40 for the first...

Booked HA899 HNL to SEA this morning. Checked the inbound last night, saw the plane had arrived, figured we were set. Get to the airport and departure is pushed 45 minutes. Plane swap. Fine. Still an A330. Then another hour delay. Then another. Gate area turns into chaos with...