This is our first time flying with Hawaiian Airlines and the experience has been a bit surprising.
We’re fairly relaxed travelers and are flying with our infant for the first time. My wife and I booked using Chase points, while the grandparents booked directly with the airline. Somehow our seats ended up separated from theirs.
We politely asked at the gate if there was any possibility to sit closer together, but the response felt quite cold and dismissive, with staff basically saying the flight was full and we should have known that already.
When I went to gate check our stroller and car seat, we were given baggage tags without any real instructions. When I asked where to leave the items, the response was simply “at the door of the plane,” without clarification, which felt unhelpful.
Later, my wife noticed available seats together in the check-in system and asked about them, but was immediately told that everything was already handled and the situation was closed.
It might just have been a bad day or bad timing, but the overall interaction felt unusually unwelcoming for fairly simple questions, especially while traveling with a baby.
Is this typical behavior from Hawaiian Airlines gate staff, or did we just have an unlucky experience?
0