United Airlines

I had an excellent flight experience today flying from Nashville to San Francisco for work. I upgraded to First Class a few days before departure when I saw the price was only $186. The flight departed on time without any delays, and the aircraft had the newer United First...

You would think this was LGA, but it isn’t. There is only one runway being used for departures, and the pilot just announced a 45-minute taxi time before takeoff. Edit: We eventually took off after about 59 minutes of taxiing. Good luck to everyone still waiting on the ground.

I've never seen this many upgrades to Maui clear before. What surprised me even more is that the seat next to me in the premium cabin is still empty, even though there are passengers remaining on the upgrade list. I'd heard stories of this happening, but this is the first time...

While booking a same-day change for a SAN–BNA trip, I was offered what appeared to be a direct flight. The listing showed it as a single segment, and even the seat map only displayed one aircraft, so it seemed straightforward. After selecting it, I refreshed the itinerary and...

On United flight 872 from Taipei to San Francisco, I was seated in 1L on a Boeing 777-300ER. Before departure, I noticed my Polaris seat would not fully recline and got stuck partway. The purser told me the crew could manually force it down, which required significant effort...

I recently started flying with United MileagePlus after previously being an American Airlines flyer, and I travel frequently for work. On domestic flights, I often use Plus Points for upgrades, even on shorter routes, and I expect some of them to expire at year end. For an...

I was forced to check my carry-on at EWR due to a maintenance issue that delayed departure by about 1.5 hours. United managed to hold my connecting flight to MSO, but my checked bag did not make it onto the connection. Since I knew I would be leaving MSO before the bag arrived,...

My partner was flying direct from LAX to EWR on 24 May in United Polaris First Class as a Premier customer, with wheelchair assistance arranged in advance and clearly noted on the reservation and boarding pass. My partner is a double partial amputee and uses a cane, and cannot...