Hospitality

I work as a breakfast attendant at a mid sized Marriott. Over time they’ve simplified the menu more and more, and the quality has definitely gone downhill. A lot of stuff is now prepackaged and microwaved. Several items guests actually liked were removed, and now it’s basically...

Working front desk at a small hotel and we’ve got a group that booked four rooms Dec 5–14. Only one person actually showed up. The rest said they were having visa issues, but after that… nothing. No replies, no updates, just disappeared. They paid a 50 percent deposit, so we’ve...

Had a guest a few months ago who complained about everything the room, the tea taking too long, even the neighborhood. They checked out early, and we didn’t charge them. A week later, both left 1-star reviews full of fake details. Out of curiosity, I looked up her profile...

Had lunch at the Four Seasons in Istanbul great food, but the rooms were over $1,000 a night. I started wondering what makes it so special compared to places like the InterCon. People online say that at hotels like the Four Seasons or Ritz, the staff will literally do anything...

I run a small boutique hotel in Albania (8 rooms, about 20 guests max). For years we’ve offered a simple plated breakfast eggs, toast, cheese, coffee or juice, and a small dessert. I’m thinking of upgrading to a small buffet instead eggs, pastries, fruit, yogurt, maybe a few...