I’m not sure where to begin, this was one of the worst hotel stays we’ve ever had. In the morning, we discovered water coming into our room from the neighboring bathroom, eventually reaching our bed. It turned out the toilet in the next room had been overflowing.
We had to record evidence and go to the front desk before they agreed to move us to another room. The response from the property felt minimal, with little apology or urgency.
Unfortunately, one of our suitcases was completely soaked, and we had to discard the contents before starting our two-week international trip. That already made things very stressful.
The issues didn’t stop there. The new room we were given had no soap or basic amenities. We requested supplies from the front desk, but despite multiple follow-ups over the course of nearly an hour, nothing was delivered. When we called again, we were told supplies were “on the way,” but they never arrived.
In frustration, we kept contacting the front desk. The interaction reportedly became unprofessional, with dismissive responses and being told not to call again. We also contacted Hilton customer support, but even after about 30 minutes, they were unable to get the hotel to send something as basic as a bar of soap.
Overall, the lack of responsiveness, basic service, and support was very disappointing. The property offered 10,000 points, but given the situation, that felt insufficient. We strongly feel this stay did not meet expected standards.
0