A visitor shared a negative experience at Fontainebleau Las Vegas during a recent trip. While playing slots and holding a drink, they were initially asked for identification and later requested to provide an email address, along with being issued a player’s card, something they did not request.
Shortly after, another staff member requested ID again, stating the previous check was not valid from a security standpoint. The second check escalated further, with the staff member questioning whether the ID matched the person due to changes in appearance over time. The visitor was asked to present additional identification, including payment cards with their name, before being allowed to continue.
Feeling uncomfortable with the repeated checks and interactions, the visitor decided to leave the property and expressed dissatisfaction with the overall experience, stating they would not retur
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