European Airlines

5d ago

7 comments

KLM flight from Seoul cancelled and rebooked five days later

We were on a family holiday in Seoul and had a return flight booked on April 16 from Seoul to Brussels with KLM. On the morning of departure, we received a notification that our flight had been cancelled and we were automatically rebooked on a new flight departing on April 21....

9

25d ago

9 comments

Experience with cleanliness on Ryanair flights

I recently flew with Ryanair after traveling on Air France, and the contrast in experience was quite noticeable. While the Air France flight felt clean and comfortable, the Ryanair aircraft appeared significantly less clean. Upon reaching my assigned seat, I noticed visible dirt...

6

23d ago

5 comments

Unexpected charge from airline

I recently flew round trip from Montreal to London with British Airways. Before the flight, I paid for an extra checked bag (£65) and selected exit row seats (£95 total, split into two payments). I have receipts and confirmations for all of these charges, including the seat...

8

10d ago

4 comments

Need Advice: Stranded at Istanbul Airport After Being Misadvised by Turkish Airlines

Hello, I believe I experienced multiple issues with Turkish Airlines (TK) on a recent trip and I’m trying to understand whether I have any basis for compensation or support. Issue 1: Boarding without a confirmed onward ticket I booked an LAX → IST → DXB round trip. At LAX, staff...

5

16d ago

4 comments

Booked a ryanair flight but ended up in a payment and confirmation issue

I booked two separate Ryanair flights for a short 4-day trip, one outbound and one return. I entered my payment details, completed the booking process, and received confirmation emails and booking references for both flights, so I assumed everything was confirmed. Before my...

5

9d ago

3 comments

Stansted Airport immigration timing from Berlin arrival

Hi everyone, I’m arriving at London Stansted on Tuesday morning around 06:50–07:00 on a flight from Berlin. I hold a Brazilian passport and need to be in central London by around 9:00–9:30 am. I’m trying to get a realistic idea of how long immigration usually takes at that time....

3

9d ago

3 comments

KLM service decline compared to low cost airlines

Anyone else noticing that KLM is starting to feel more like a low-cost airline such as Ryanair? For example, they are now charging for normal carry-on bags on many short-haul flights, which seems questionable from a consumer protection standpoint. I also recently had a bad...

3

3d ago

0 comments

Why do I have two seat numbers showing in my British Airways booking?

I’m flying British Airways for the first time and noticed something strange in my booking. When I check the seat assignment for both my wife and myself, it shows two seat numbers listed for each passenger instead of just one seat (for example, multiple economy seats like “42K”...

4

18d ago

0 comments

Denied compensation after weather-related delay and confusion over cause of disruption

I was scheduled to fly from Edinburgh to Tokyo (Narita) via Amsterdam on 20 March with KLM. On the day of travel, I was informed at the airport that my first flight from Edinburgh to Amsterdam was delayed by over three hours, which meant I would miss my connection. As a result,...

6

11d ago

0 comments

Does my cat need rabies vaccine to fly with Turkish Airlines in cabin from UK to Singapore?

Hi everyone, I need urgent advice. I’m flying with Turkish Airlines from LHR → SIN with my cat in the cabin, including a 7-hour layover in Istanbul (I won’t be leaving the airport or transit area). My cat is: microchipped neutered up to date with all routine vaccinations The...

5

25d ago

0 comments

British Airways inflight medical emergency experience

I recently flew on a British Airways A380 from Johannesburg (JNB) to London Heathrow (LHR). Around 2:00 AM, an announcement was made requesting any medical professionals on board, so I volunteered along with two other doctors. An elderly passenger had collapsed and was in a...

6

10d ago

0 comments

You joking to me right

Ryanair

4

12d ago

0 comments

Downgraded from premium economy to economy and struggling with airline compensation claim

A flight from Calgary to Amsterdam operated by KLM experienced aircraft substitution, with a 787-10 replaced by a 787-9, resulting in fewer premium economy seats than originally booked. As a result, multiple passengers were downgraded from premium economy to economy at the...

4

1month ago

0 comments

Lap infant ticket refund issue, only taxes returned

Hi everyone, Last year, I booked a reward ticket through KLM Royal Dutch Airlines using Flying Blue miles and added a lap infant ticket (paid in cash). Unfortunately, I had to cancel the booking. A Flying Blue agent initially confirmed that the entire reservation would be fully...

5

17d ago

0 comments

Traveling with stroller from copenhagen to paris, how does baggage work?

I will be flying with my family from Copenhagen to Paris with Air France. We are traveling with a child who will turn 3 during our trip to Disneyland. I plan to bring a large stroller, but I am unsure how it is handled by the airline. I do not know if it can be carried for free,...

4

18d ago

0 comments

Denied boarding twice on overbooked flights from Copenhagen to Manchester

I was denied boarding twice in a row on flights from Copenhagen to Manchester with Ryanair. On the first flight, I was bumped due to overbooking and rebooked onto a later flight about 8 hours afterward, with an assigned seat. However, when I arrived for the second flight, I was...

4

20d ago

0 comments

Air France voucher confusion due to unclear number format

I tried to use an Air France voucher but ended up giving up and paying with my credit card instead. After a 45-minute wait on customer service, I was told the voucher was valid. However, I couldn’t figure out why it wasn’t working at checkout. Eventually, I was told that the...

4

20d ago

0 comments

Offering guest access to Concorde Room and Chelsea Lounge at LHR/JFK

I’ll be flying solo from London Heathrow on 25/06 at 16:35 and will have access to the Concorde Room lounge. On my return from New York JFK on 29/06 at 18:40, I’ll also have access to the Chelsea Lounge. I plan to check in around three hours before each departure, and I’m happy...

4

9d ago

0 comments

Lufthansa Upgrade Bid Rejected Despite Empty Premium Economy Seats

I flew from Seattle to Split with a connection in Munich and placed a bid of $320 to upgrade to premium economy on the long-haul segment. This was slightly above the minimum bid, but it wasn’t accepted. Once onboard, the flight turned out to be pretty empty. I even had an entire...

3

10d ago

0 comments

Norse Airways has announced it is canceling all flights out of LAX due to rising fuel costs.

Any other airlines? At least it did the honorable thing by announcing it. I flew Norse quite a few times to different locations, hope it can weather the storm.

3

11d ago

0 comments

denied boarding on US to UK flight with British Airways / American Airlines, which compensation rules apply?

I was involuntarily denied boarding on a flight from the US to the UK. I was rebooked onto another flight 16 hours later and had to spend a night in a hotel, which I paid for myself. The ticket was sold by British Airways but operated by American Airlines. From what I can see,...

3

11d ago

0 comments

Air france lost our pushchair and now refusing reimbursement after months of delays

We flew with Air France last August from Japan to the UK with our one-year-old, and they lost our pushchair on the outbound journey. I reported it immediately in the baggage hall and opened a missing baggage claim. After hearing nothing for a couple of days, I contacted Air...

3

3d ago

0 comments

Why are two seat numbers showing for each passenger in my British Airways booking?

This is my first time flying British Airways and I noticed something unusual when checking my booking for myself and my wife. In the booking details, each of us appears to have two seat numbers assigned instead of just one (for example, one passenger showing multiple seat...

2

16d ago

0 comments

Air France lost all our suitcases for 8 days and offered only £334 compensation

I honestly do not know whether to laugh or cry at this point. We flew with Air France and all 4 of our suitcases were lost for 8 days. We were going on a cruise, so we had no option but to buy replacement essentials just to get through the trip, including clothes and toiletries....

3

18d ago

0 comments

Question about whether SAS enforces checked baggage size limits

I’m currently traveling in Europe and flew in with Finnair, which had relatively generous baggage rules. For my return journey, I booked a connecting flight involving Scandinavian Airlines through a booking that also includes Singapore Airlines. I realized too late that my...

3