I'm facing a strange issue with a Turkish Airlines booking and I'm hoping someone here has dealt with something similar.
I originally had two cats added to my reservation. After Turkish Airlines made a schedule change to my flight and I accepted it, both pet reservations were automatically removed.
When I went to add them back, I first entered one of my cats—a Maine Coon—just to check the pricing. I didn't complete the purchase and closed the app.
Later, I returned and added both of my actual cats: a Maine Coon and a Don Sphynx. I completed the payment and received confirmation. However, when I reviewed the receipt, it listed two Maine Coons instead of one Maine Coon and one Don Sphynx.
I contacted customer support, and they told me their system only shows two Maine Coons. According to them, there is no Don Sphynx associated with the reservation. The confusing part is that the Turkish Airlines app still displays the Don Sphynx separately, including the correct weight and carrier dimensions.
So now I have conflicting information: the app shows one Maine Coon and one Don Sphynx, while customer support insists the booking contains two Maine Coons.
I submitted a feedback request explaining the situation in detail. Turkish Airlines responded that they found no system error during the booking process and stated that pet information cannot be modified after purchase.
Has anyone encountered a similar discrepancy between what appears in the app and what airline agents see in their system? Were you able to get it corrected, and if not, did it create any issues when checking in or traveling with your pets?
0