Air India

Showed up about 4 hours early for Air India flight AI278 from Colombo to Canada via Delhi. At the airport they said the flight was cancelled because of the conflict in the Middle East. The confusing part was that people were still getting checked in for the flight, and later it...

My friend and I are flying into Delhi for a show and our flight lands around 2am. We originally planned to rest for a few hours at the Encalm lounge in Terminal 3 since both of our credit cards include lounge access. Does anyone know if the lounge allows entry on arrival, even...

Had a difficult experience using a Star Alliance award ticket booked through Air Canada for an Air India flight. Online check-in had already been completed and boarding passes were issued. At the airport, baggage tags were printed at the kiosk without any issue. But at the...

My Qatar flight got cancelled and the only option available was Air India, so I ended up flying Bangkok to Mumbai and then Mumbai to Frankfurt with a 12 hour layover in between. Honestly I was surprised by how good the flights were. Both planes were very clean. The first flight...

Flight AI127 from Delhi ended up delayed because three business class seats were broken and the passengers assigned to them refused to move to economy. What made it more frustrating was that the aircraft had reportedly been on the ground for about five hours, so it wasn’t a...

Flew Air India 131 from Mumbai to London and ran into a frustrating situation at baggage claim. Waited at the carousel until all the bags came out but mine never showed up. The only thing left was an identical suitcase, which makes it look like another passenger probably grabbed...

Recently flew Air India and paid extra through the app for first row seats specifically for the extra legroom. When we boarded, the seats we were given didn’t have any additional legroom at all. That was the whole reason we paid for them. We were also traveling with a young...

I recently flew Air India to Amsterdam with my wife and our 11-month-old baby. When booking the tickets we saw the bassinet seats were already taken, so customer service booked us extra legroom seats instead and we paid for them in advance. Online check-in went smoothly and we...

I have a trip booked on one ticket with the following flights: Air Canada: Calgary → Toronto → Delhi Air India: Delhi → Nagpur I arrive in Delhi around 8 PM, and my domestic Air India flight to Nagpur is at 6 AM the next morning, so there’s about a 10-hour layover. A few things...