PassRefund

I want to warn others about a serious issue I’m dealing with involving Air France–KLM refunds. I fly business class frequently and recently ended up in a situation where nearly $16k in refunds is missing, while I also had to pay another $10,630 out of pocket to rebook tickets...

Had to book last minute PAR to LDN and the only thing left was Premier, so I paid up. At Gare du Nord my ticket wouldn’t scan. Agent said there was an issue with Coach 1 and my choices were wait 3 hours to stay in Premier or downgrade to Plus and leave 30 minutes later. I took...

Had flights cancelled in early January and had to pay out of pocket for hotel and food. Just got an email from KLM saying they won’t reimburse anything because it was weather related. What’s confusing is that at the time of the cancellations, everything I saw said they were...

This has always bugged me. Had a short hop from Krabi to Bangkok that we ended up not taking after switching airlines. Ticket was nonrefundable, airline confirmed there’s no money coming back, which is fine. But if I’m eating the cost anyway, what’s my incentive to cancel? Why...

I bought a one time pass for the United lounge, but the only two times I’ve wanted to use it, there’s a sign saying they don’t accept them. I see it more frequently now. If they aren’t going to accept these passes, then they shouldn’t sell them, or they should let you sell them...