IHG

Trying to use my Ambassador free weekend night and something feels off. Every time I apply the certificate, the hotel price actually goes up compared to booking normally. Also keeps kicking me out of the app into the browser which makes it even more confusing. Am I doing this...

We recently finished a 7 night promotional stay at Holiday Inn Club Vacations Smoky Mountain Resort in Gatlinburg that cost $299 upfront and included the usual required timeshare presentation. I wanted to share how the experience went overall. Check in was very smooth and quick....

I’ve stayed at a few IHG properties but never really tried both of these brands back to back. Are Kimpton and InterContinental considered the same tier within IHG, or is one supposed to be more upscale than the other? Curious how people think they compare in terms of service,...

I’ve been noticing more Vignette Collection hotels popping up, especially around China. I usually stick with InterContinental, but I’m thinking about trying something different next trip. For those who’ve stayed at a Vignette property, how was the experience? Curious about...

Trying to book a 4 night stay using IHG reward points and noticed something a bit strange. The promotion says the 4th night is free, but when looking at the booking details the first three nights cost more points than they would if booked separately for those same dates. Still...

Trying to book a King room at the InterContinental Marseille using the staff rate, but whenever I enter 3 guests the staff rate disappears. Since I’m an Ambassador, my understanding was that a King room upgrade to a King with a sofa should be guaranteed, which would make it fine...

Booked a stay directly through IHG as a member, but when checking in at the hotel the charged rate was higher than the price shown on the reservation. After contacting IHG customer service, they confirmed that the reservation rate was correct and that the hotel should not have...

Just a heads up about a potential scam involving an old IHG Rewards phone number: 1-888-211-9875. This number appears on the back of older IHG Rewards cards. Calls to this number are reportedly being answered by people pretending to be IHG staff. They take credit card details...

I’m planning a 3 night stay in November and need 5 rooms total. I have enough points to fully cover 2 rooms, and the other 3 will be paid in cash. Is there any advantage to booking all 5 rooms under one reservation versus making 5 separate bookings under my IHG account? One...

I reserved a room that was clearly listed as sleeping four. King bed plus a pull out sofa. When we arrived, it was just a king with a chaise lounge that wasn’t meant to sleep on. So basically a room for two. They said they don’t even have rooms like the one I booked, but I have...

We’re staying at an IHG hotel this week because of unexpected repairs at home. Overall the hotel has been great. Clean rooms, helpful front desk, no issues there. But one of the restaurant servers left a bad impression and I’m not sure if it’s worth bringing up to management....

I’m not an IHG diehard but I’ve stayed at a few Hotel Monacos over the years and they all kind of felt the same to me. Gaudy, dated, a little rough around the edges. My most recent stay really sealed it. Lobby and room both felt tired and dusty. The main elevators were “being...

Looking at booking the Crowne Plaza Zurich and in the rate breakdown there’s a $9.13 line item labeled “Tray Charge Room Service.” I don’t use room service at all, so this feels like a random junk fee baked in. Is this some kind of local mandatory charge in Zurich? Or is it just...

I have seen posts where people say award stays booked fully with points sometimes get canceled by the hotel. This time I used Points and Cash instead. The cash part was authorized right away and actually charged the next day. Now I am wondering if that makes the booking safer....

I had a points booking at the Kimpton Seafire for March for a family trip. I called about the reservation with a question, not to cancel it, and somehow it ended up being canceled. Now the hotel is fully booked for points nights and I can’t afford the cash rate to rebook it....

Staying at an IHG property in the US with a lounge. At check in they told me I can’t get my Diamond breakfast vouchers if I’m using lounge access. Basically I have to eat breakfast in the lounge and that’s it. I’ve stayed at this same hotel before and was able to get the...

Stayed at a higher end IHG property in Asia and had a pretty bad experience. Found seven live roaches in the room, all different sizes. Had to switch rooms in the middle of the night, which took over an hour. They were polite and upgraded us, but it was exhausting. The worst...

I’ve stayed at five different InterContinental properties in the US over the last three months and haven’t gotten a single room upgrade. I’m Platinum, and even when I politely ask, I get told the hotel is “full.” What’s frustrating is that in a few cases I know that’s not true....