CustomerService

27d ago

0 comments

Honeymoon flight got cancelled, United tried to rebook us 3 days later because we weren’t first class

This situation involves United Airlines. Summary of the incident: Flight from Boston → Maui (via LAX) was cancelled due to weather in Maui Initial guidance was to use a digital rebooking system (QR code / app-based) In-person options were limited, and wait times were long The...

1

1d ago

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Turkish Airlines customer service experience and seat change issues during flights

I recently had a very poor experience with Turkish Airlines and wanted to share it and see if others have faced similar issues. Issues experienced: Customer service felt unhelpful and lacked basic knowledge No access to supervisors or effective escalation channels during calls...

0

16d ago

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Flight Attendant Said I Had to Be Awake to Get My Drink, But I Was

On a recent flight with Southwest Airlines, I had a frustrating experience during the beverage service. A flight attendant asked for my drink choice, I requested a Canada Dry but when drinks were distributed, everyone around me received theirs except me. Since I couldn’t get her...

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29d ago

0 comments

Shoutout to Singapore Airlines ground crew for handling ticket issue smoothly

Traveling as a family of five is already hectic, and things got worse when we realized at the airport that we had made name errors on our kids’ tickets. What could have turned into a major issue was handled incredibly well by the Singapore Airlines ground crew. They stayed calm,...

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