CustomerService

My credit card was used without authorization on May 31, 2026 for a transaction in Brazil, resulting in a charge of approximately $1,156.86 for a ticket purchase. I do not recognize this booking at all and did not authorize the transaction. As soon as I noticed it, I contacted...

I booked a flight to Morocco back in December and ran into what seems to be a classic Iberia double charge issue. At first, I didn’t immediately cancel or dispute it with my bank because I couldn’t tell which charge was the duplicate, and I had read that disputing the wrong one...

I understand that these kinds of recognition messages don’t really come with any tangible rewards and can sometimes feel mixed in meaning, but they still genuinely matter to us. A lot of us put in significant effort to deliver good customer service, especially during periods of...

I arrived at the bus station over an hour before my scheduled departure time. While waiting, I received an email informing me that my bus was running 156 minutes late. I continued monitoring the live tracking, and the estimated delay eventually increased to more than four hours....

While traveling back from Italy on a Delta Air Lines flight from Rome (FCO) to New York (JFK), a passenger reported an unexpected engagement celebration organized by airport and cabin staff. The poster had informed a customer service representative in advance about their recent...

Good evening. I contacted World of Hyatt customer support through live chat after reviewing an existing reservation I made about two months ago for a trip to Southeast Asia. I noticed that due to a recent points adjustment, my stay now costs about 500 fewer points per night...

I recently flew from Istanbul to JFK and had a very frustrating experience from start to finish. I had originally selected and paid extra for a specific seat, but after boarding I discovered the TV screen was not working and the charging port was also broken. I informed a flight...