CustomerService

23d ago

0 comments

Marriott really came through for us in PVR

We’ve been at the Westin Puerto Vallarta all week. Solid stay overall, even with some amenities under renovation and a bit of construction noise. Checked out today. Bags at the door. Bellmen called a taxi. Then we find out the road to the airport is blocked because of the fires....

2

15d ago

0 comments

First time flying Cathay and already impressed

Had to rebook a North America to Asia trip recently and ended up on Cathay. I’m traveling with a mountain bike, so I called to double check size and weight limits. Expected a long wait, but got through in maybe 1 to 2 minutes and spoke to a real person right away. They answered...

1

23d ago

0 comments

Paid for Premier, downgraded to Plus. What would you ask for?

Had to book last minute PAR to LDN and the only thing left was Premier, so I paid up. At Gare du Nord my ticket wouldn’t scan. Agent said there was an issue with Coach 1 and my choices were wait 3 hours to stay in Premier or downgrade to Plus and leave 30 minutes later. I took...

1

27d ago

0 comments

Really disappointed with Qatar lately

I’ve flown Qatar for over a decade and honestly it feels like things have slipped. Between quiet baggage policy changes and consistently rough check in experiences, it just doesn’t feel premium anymore. On this last trip I couldn’t even pay for excess baggage online with Avios....

1

27d ago

0 comments

Paid for row 2 and had to store my bag in row 8… what am I even paying for?

I waited a couple days to cool off, but I’m still annoyed. I’ve been extremely loyal to Southwest. I live near BWI, fly constantly for work, have both personal and business cards, pay for upgrades, early boarding, the whole thing. I genuinely felt like I was the type of customer...

1

28d ago

0 comments

Fully flexible ticket but “too many changes” and now they block it?

That sounds insanely frustrating. If it’s a full fare flexible ticket, the whole point is flexibility. Putting some hidden cap like 3 plus changes and then locking you out of self service defeats the purpose. I’ve heard of systems recalculating fare differences each time, but...

1

7d ago

0 comments

Southwest gate agent ignored me during a delay at LaGuardia

Had a pretty frustrating experience with Southwest at LaGuardia on March 6 and wondering if others have run into something similar. My itinerary was NYC (LGA) → Chicago Midway → Salt Lake City. The first flight was delayed due to weather, which I completely understand. After we...

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