Good evening. I contacted World of Hyatt customer support through live chat after reviewing an existing reservation I made about two months ago for a trip to Southeast Asia.
I noticed that due to a recent points adjustment, my stay now costs about 500 fewer points per night across a 21-night booking.
I received a standard response from the support agent regarding the situation. I understand that some travelers in similar cases have been canceling and rebooking reservations to take advantage of lower award rates, but I wanted to share the official reply I received for reference.
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